Oct8ne, founded in 2016 and headquartered in Spain, offers an innovative solution in the live chat space with a unique coviewing technology. This technology enables businesses to showcase products in real-time while interacting with customers, thus enhancing online shopping experiences. By integrating visual support directly into the chat interface, Oct8ne facilitates a shared virtual space where clients and agents can exchange product images and videos.
This approach not only accelerates communication but also breaks down visual barriers, fostering a more personalized shopping experience. The company's service empowers agents to effectively execute up-selling and cross-selling strategies based on each customer's specific needs.
The company recently secured a Pre Seed Round investment on 10 November 2021 from ICF Capital. With a strong foundation in visual customer service, Oct8ne is well-positioned to cater to e-commerce platforms aiming to boost sales and customer engagement.