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Onepilot logo — Redefining CX Outsourcing: the right Human-AI mix

Onepilot

Redefining CX Outsourcing: the right Human-AI mix

Founded 2021 France France 372 employees Series A Total: $17.50M Information Technology, Internet +1

General Information

Company Name Onepilot
Founded Year 2021
Location France France +2
Founders / Decision Makers
Team member
Employees 372
Industries Information Technology, Internet, Marketing
Funding Stage Series A
Social

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AI Insight

Bounce Watch AI
2 months ago

Onepilot's simultaneous activities in June 2026, including active hiring for 6 positions and a substantial 52.38% website update, indicate a period of strategic development. These developments suggest the company is likely scaling its team and potentially refining its product offerings or market positioning. This concerted effort points towards a proactive strategy to enhance its AI-powered CX outsourcing platform and expand its capabilities post-Series A funding.

Signal Types
Hiring Website Update
Strategic Labels
Team Expansion Platform Enhancement Growth Strategy
Next Move: Product Launch
·
Impact: 7/10
·
Ideal For: AI-powered CX Tech Investors — Growth Stage

About Onepilot

Onepilot is a dynamic startup, founded in 2021, headquartered in France, which is transforming the landscape of customer support outsourcing. With a compelling slogan, "Redefining CX Outsourcing: the right Human-AI mix," this company merges advanced AI, seamless technology integrations, and human expertise to deliver superior customer service solutions.

Its proprietary customer support operating system empowers a workforce of over 2,000 agents, helping businesses across various sectors—such as E-commerce, Mobility, Finance, Insurance, Travel, Telecommunications, and Utilities—optimize support and enhance user experience.

Onepilot secured a significant €15.00M Series A investment on 01 June 2022 from esteemed investors including Global Founders Capital, Otium Capital, Cap Horn, and First Bridge Ventures. This capital injection underscores confidence in Onepilot's innovative approach and its potential to set new industry standards for scalable, tech-driven, and human-centric customer experiences.

Taxonomy: Customer Support Outsourcing, AI-Powered Solutions, Tech Integrations, Human-AI Collaboration, Customer Experience Enhancement, Ticketing Systems, E-commerce Support, Mobility Solutions, Finance Customer Support, Insurance Services, Travel Industry Support, Telco Services, Utilities Support, Sales Increase, Response Time Optimization

Services & Products

Customer Care
Sales & Retention
KYC Document Management
AI Supercharged Customer Service
Agent Training and Quality Assessment

Target Customers

Startups Established Enterprises B2B Service Providers Businesses with High Customer Interaction Volume

Funding Rounds & Investors (2)

View All
Funding Stage Amount Investors Lead Investors Date
Series A •••••• 4
Investor Investor Investor Investor
01 Jun 2022
Seed •••••• 6
Investor Investor
•••• •••• 		01 Apr 2021

Onepilot Alternatives & Competitors

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Onepilot vs
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Also compare with: Onepilot vs HalloSophia HalloSophia View all alternatives

FAQ About Onepilot

Redefining CX Outsourcing: the right Human-AI mix
Onepilot was founded in 2021.
Onepilot is headquartered in France.
Onepilot operates in the following industries: Information Technology, Internet, Marketing.
Onepilot has approximately 372 employees.
Onepilot has completed 2 funding rounds, raising a total of $17.50M. The latest funding stage is Series A.
Onepilot offers: Customer Care, Sales & Retention, KYC Document Management, AI Supercharged Customer Service, Agent Training and Quality Assessment.
Top alternatives and competitors to Onepilot include CyberCare, SupportNinja, Support Services Group, HalloSophia, DialDesk. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Onepilot and CyberCare are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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