Onward logo — Advance your customer service with automation: 40% of ticket...

Onward

Advance your customer service with automation: 40% of tickets, 40% of messages, 40-second response time. Seamlessly integrate with your favorite tools.

Founded 2015 Total: $120.00K AI, Internet

General Information

Company Name Onward
Founded Year 2015
Industries AI, Internet
Social

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About Onward

Onward is a customer service automation platform that specializes in offering a variety of automated tools for customer service and sales applications. The company's slogan, "Advance your customer service with automation: 40% of tickets, 40% of messages, 40-second response time," emphasizes the efficiency it brings to customer interactions. Onward's standout feature, Automation40, encompasses 40% automated tickets, 40% automated messages, and an average response time of 40 seconds. The platform seamlessly integrates with industry-leading systems such as Zendesk, Salesforce, and Hubspot to facilitate lead generation. Founded in 2015, Onward operates in the AI and Internet industries. The company secured its last investment in a funding round on December 18, 2017, with R/GA Ventures as the investing partner. One of Onward's key offerings is its enterprise chatbot platform, which leverages natural language processing to understand the nuances of customer messages. Through the analysis of factors like historical activity, login status, and location, the platform can customize responses to enhance user experience and engagement.

Taxonomy: Customer service automation, Enterprise chatbot platform, Automated tickets, Automated messages, Response time optimization, Natural language processing, Integration with Zendesk, Lead generation, Sales automation, Customer support tools, Salesforce integration, Hubspot integration, Personalized responses, Business automation

Funding Rounds & Investors (3)

View All
Funding Stage Amount Investors Lead Investors Date
Funding Round Undisclosed 1
R/GA Ventures
18 Dec 2017
Convertible Note $120.00K 3
Pareto Holdings, R/GA Accelerator +1
01 Aug 2016
Non Equity Assistance Undisclosed 1
Grand Central Tech
01 Jul 2016

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FAQ About Onward

Advance your customer service with automation: 40% of tickets, 40% of messages, 40-second response time. Seamlessly integrate with your favorite tools.
Onward was founded in 2015.
Onward operates in AI and Internet. Its work centres on Customer service automation, Enterprise chatbot platform, Automated tickets and Automated messages.
Onward has completed 3 funding rounds, raising a total of $120.00K.
Top alternatives and competitors to Onward include Pythia, Aide, ThumbCrowd, Luna.ai, Lindy. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Onward and Pythia are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Onward, https://bouncewatch.com/company/onward-1, updated 27 December 2024. When citing, please name BounceWatch and link this page.

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