Lehi, United States
Route, founded in 2019 and headquartered in the United States, positions itself as a pioneer in the post-purchase customer experience. With their slogan, "The post-purchase experience solution loved by customers." Route offers a comprehensive suite that encompasses package protection, order tracking, and the management of returns and exchanges.
The platform caters to both brands and consumers by providing licensed shipping insurance and efficient issue resolution mechanisms. Since its inception, Route has reportedly fostered an e-commerce ecosystem comprising 13,000 brands and over 3 million active app users, covering almost 150 million protected orders. A notable competitive edge is its seamless integration with key e-commerce platforms, including Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, and WooCommerce, along with custom solutions for enterprise-level clients.
Recently securing a $40.00M Series C investment from key players like Madrona, Hanaco Ventures, Jaws Ventures, and Granger Management LLC, Route demonstrates substantial growth and interest from the venture community. Engaging in industries like Analytics, E-Commerce, Mobile, and Logistics and Delivery, Route continues to innovate amidst evolving consumer demands.
