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Sentiment logo — Enterprise AI for customer service: Flow AI assistants and t...

Sentiment

Enterprise AI for customer service: Flow AI assistants and the Engage customer engagement platform.

Founded 2015 United Kingdom London, United Kingdom 14 employees Series A Total: $2.77M Analytics, Entertainment +4

General Information

Company Name Sentiment
Founded Year 2015
Location United Kingdom London, United Kingdom
Employees 14
Industries Analytics, Entertainment, Internet +3
Funding Stage Series A
Business Model B2B, SaaS, Platform
Revenue Model Subscription, Consulting Fee, Usage Based
Social

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About Sentiment

Sentiment Omnichannel is a messaging platform available across 15+ channels with advanced performance measures and high ROI.

Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. It includes ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type.

Founded in 2015 and headquartered in the United Kingdom, Sentiment recently received a $1.32M Series A investment at 30 June 2017 from The FSE Group, Cass Entrepreneurship Fund, and Elderstreet Investments.

The company operates in the industries of Analytics, Entertainment, Internet, Messaging, Social Media, CRM, and Sales.

Business keywords: Omnichannel Messaging, Contact Center, ChatBot, Agent Routing, Social Media, Email, Live Chat, Facebook Messenger, Twitter, Instagram, Line, WhatsApp, Workforce Metrics, Agent Performance, ROI

Services & Products

AI Workflow Platform (Flow)
Enterprise Customer Engagement Platform (Engage)
Generative AI assistant deployment
Multichannel platform integration
Consultancy for AI workflow design

Target Customers

Enterprise customer service teams Contact centers E-commerce retailers Large organizations across various industries

Funding Rounds & Investors (3)

View All
Funding Stage Amount Investors Lead Investors Date
Series A $1.32M 3
The FSE Group Cass Entrepreneurship Fund Elderstreet Investments
The FSE Group, Cass Entrepreneurship Fund +1
30 Jun 2017
Series A $700.00K -
28 Dec 2014
Series A $750.00K 2
Angels 5K Elderstreet Investments
Angels 5K, Elderstreet Investments
13 Jan 2014

Sentiment Alternatives & Competitors

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Sentiment vs
Rush sender
Rush sender The Netherlands

An omnichannel communications platform

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1 employees
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Sentiment vs
Base CRM (acquired by Zendesk)
Base CRM (acquired by Zendesk) United States

The intelligent heart of customer experience.

Series C
2 employees
Analytics, Enterprise Software
Sentiment vs
Jetlink
Jetlink Turkey

An enterprise AI conversation platform for every customer touchpoint, from smart AI Agents to advanc...

Seed
68 employees
AI, Messaging
View all alternatives

FAQ About Sentiment

Enterprise AI for customer service: Flow AI assistants and the Engage customer engagement platform.
Sentiment was founded in 2015.
Sentiment is headquartered in London, United Kingdom.
Sentiment operates in Analytics, Entertainment, Internet, Messaging, Social Media and CRM and Sales. Its work centres on Omnichannel Messaging, Contact Center, ChatBot and Agent Routing. Its customers include Enterprise customer service teams, Contact centers and E-commerce retailers.
Sentiment has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Consulting Fee and Usage Based.
Sentiment has approximately 14 employees.
Sentiment has completed 3 funding rounds, raising a total of $2.77M. The latest funding stage is Series A.
Sentiment offers: AI Workflow Platform (Flow), Enterprise Customer Engagement Platform (Engage), Generative AI assistant deployment, Multichannel platform integration, Consultancy for AI workflow design.
Top alternatives and competitors to Sentiment include Rush sender, Base CRM (acquired by Zendesk), Jetlink. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Sentiment and Rush sender are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Sentiment, https://bouncewatch.com/company/sentiment, updated 29 September 2026. When citing, please name BounceWatch and link this page.

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