Shared Insight, Inc. is a customer experience improvement startup, founded by a team with a rich history of pioneering real-time online reporting platforms dating back to 2001. The team has extensive experience working with major brands and retailers, developing successful customer experience improvement programs prior to launching Shared Insight. The company's founders identified a growing thirst for data within businesses due to technological advancements, ultimately leading to data becoming more of a hindrance than a help. Based in the United States, Shared Insight aims to address this issue by engaging front line teams and refocusing on delivering excellent customer experiences. Their approach involves using data to provide detailed insights for corporate and head office teams, while also offering clear, measurable actions for front line teams. This strategy is designed to deliver tangible returns on investment, with an emphasis on empowering and energizing front line teams through engaging customer experience improvement programs.
As of now, there is no publicly available data on the company's last investment or the involved investors.
Taxonomy:
Customer Experience Improvement, Real-time Reporting, Customer Satisfaction Surveys, Mystery Shopping, Net Promoter Score, Employee Satisfaction, Market Research, Social Media Integration, Consumer Panels, Website Feedback, Program Management
Manhattan Beach, United States
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