Soft-ex is a leading supplier of Digital Billing Communications (b2b/b2c) & UC Analytics solutions for Digital Service Providers (DSPs), UC Providers and their customers. The company assists DSPs to leverage and consolidate data from existing BSS systems to present personalized bills electronically, deliver analytics to DSPs and their Enterprise/Consumer clients and to overall enhance the customer experience and reduce inbound customer care costs.
They also provide Hosted Voice Reporting & UC Analytics for Microsoft Teams, Cisco HCS/WebexCalling, Mitel, Zoom & Avaya across all modalities to optimize performance, infrastructure, and costs. Soft-ex has customers and partners in over 90 countries globally. Key customers include Telefónica, BT, Three, Eircom, Vodafone & KPN. Moreover, key hosted voice enterprise customers include MNCs such as Nationwide, Lloyds, Royal Bank of Scotland and Unilever. They are recommended partners of Cisco, Microsoft, Broadsoft, Mitel & Avaya.
Founded in 1989, Soft-ex is now part of the WidePoint Group (NYSE:WYY), a leading provider of Managed Mobility Services (MMS) specializing in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions. The last investment was Funding Round - Soft investment at 01 January 2000 from Act Venture Capital.
