Italy
Softphone Srl is a prominent developer and system integrator within the Genesys ecosystem. Renowned as the "EMEA Genesys AppFoundry partner of the year," the company is dedicated to pioneering innovation in contact center solutions.
The company's mission is to enhance the Agent Experience through tailored integrations, automations, and innovative capabilities. Operating under the Smart Connectors brand, their components revolutionize contact center operations by integrating Genesys with major CRMs.
In addition to contact center solutions, Softphone serves as a trusted partner for application development, implementation support, monitoring, business intelligence, customer service analytics, and comprehensive training, offering end-to-end solutions to adapt to the digital landscape.
Established in 2004, Softphone has evolved into a team of 30 professionals with global operations, serving over 500 customers and 100,000 active users across six continents, highlighting their commitment to excellence.
As Softphone continues to expand, it presents an opportunity for potential investors to engage with a dynamic and forward-thinking company dedicated to advancing contact center capabilities and fostering customer success.
