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Spiral

Unified Customer Support

Founded 2018 United States Seattle, United States 19 employees Venture round Total: $6.90M AI, B2B +2

General Information

Company Name Spiral
Founded Year 2018
Location United States Seattle, United States
Employees 19
Industries AI, B2B, SaaS +1
Funding Stage Venture round
Social

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About Spiral

Spiral is a B2B, SaaS startup, established in 2018. The company's slogan - "Spiral's mission is to revolutionize the way companies understand their customer" - reflects its dedication to transforming customer understanding. Utilizing LLMs and AI, Spiral's core technology is designed to analyze company data and identify customer-facing issues. This innovative approach enables the company to offer support teams a groundbreaking solution for addressing a wide range of customer concerns in almost any language. The recent $3.10M Venture Round investment on 22 December 2023, led by Community Access Fund and Ensemble VC, signifies the recognition of Spiral's potential to revolutionize how businesses comprehend their customers. With its headquarters in the US, Spiral is poised to become the definitive source of truth for businesses globally.

Taxonomy: customer feedback, linguistic versatility, customer support, data accuracy, customer understanding, global businesses

Funding Rounds & Investors (5)

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Funding Stage Amount Investors Lead Investors Date
Venture Round $3.10M 2
Community Access Fund, Ensemble VC
22 Dec 2023
Seed Round $1.25M 5
Techstars, Trilogy Equity Partners +3
11 Nov 2022
Seed Round $2.40M 3
Techstars, Bezos Expeditions +1
19 Dec 2019
Pre Seed Round $120.00K -
24 Jul 2019
Pre Seed Round $25.00K -
17 Aug 2018

Spiral Alternatives & Competitors

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Spiral vs
Wiseback
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Spiral vs

Listen Differently - always-on client listening for firms seeking a competitive advantage

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Spiral vs
Syncly (YC W23)
Syncly (YC W23) United States

AI can change the way people work. A great product comes from the voice of customers.

Seed
13 employees
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FAQ About Spiral

Unified Customer Support
Spiral was founded in 2018.
Spiral is headquartered in Seattle, United States.
Spiral operates in AI, B2B, SaaS and Machine Learning. Its work centres on customer feedback, linguistic versatility, customer support and data accuracy.
Spiral has approximately 19 employees.
Spiral has completed 5 funding rounds, raising a total of $6.90M. The latest funding stage is Venture round.
Top alternatives and competitors to Spiral include Wiseback, MyCustomerLens | always-on listening, Syncly (YC W23), Stitched Insights, VideoPeel. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Spiral and Wiseback are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Spiral, https://bouncewatch.com/company/spiral-1, updated 30 December 2024. When citing, please name BounceWatch and link this page.

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