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Thena logo — AI customer support for B2B teams | One ticketing engine for...

Thena

AI customer support for B2B teams | One ticketing engine for Slack, email, chat, MS Teams, and Discord.

Founded 2022 United States Mountain View, United States 35 employees Seed Total: $7.16M AI

General Information

Company Name Thena
Founded Year 2022
Location United States Mountain View, United States +3
Founders / Decision Makers
Team member
Employees 35
Industries AI
Funding Stage Seed
Social

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About Thena

Thena, founded in 2022, is an innovative force within the AI industry, specializing in customer support solutions tailored for B2B teams. Its platform integrates seamlessly across multiple channels, including Slack, email, chat, MS Teams, and Discord, centralizing customer interactions through a single ticketing engine. The company's mission revolves around transforming customer experience into a substantial growth driver for businesses.

Thena's platform is already trusted by notable clients such as Vercel, Clarify, Render, Okteto, Oso, Pulumi, Runway, and Embrace. Headquartered in the United States, Thena attracted a $5.00M Seed Round investment on 24 May 2023, backed by reputable investors Pear Ventures, Lightspeed Venture Partners, and First Round Capital. This backing underscores strong investor confidence in Thena's potential to reshape the B2B customer support landscape.

Taxonomy: AI Customer Support, B2B Customer Engagement, Multi-Channel Support, Messaging Platform Integration, Customer Experience Transformation, Slack Integration, MS Teams Integration, Account-Centric Support, Customer Service Analytics, Ticketing Engine, Growth Driver, Customer Acquisition, Data-Driven Engagement, Startup, Venture-Backed

Services & Products

AI and Human Intelligence Ticketing
Slack, Email, and Chat Integration
Automated Ticket Routing and Triage
Building Private/Public Help Centers
Custom Deployment for AI Agents

Target Customers

B2B SaaS Companies Support Teams Enterprise-level Businesses Startups Looking to Scale Support

Funding Rounds & Investors (2)

View All
Funding Stage Amount Investors Lead Investors Date
Seed Round •••••• 3
Investor Investor Investor
24 May 2023
Pre Seed Round •••••• 5
Investor
•••• •••• 		01 May 2022

Thena Alternatives & Competitors

Thena vs
Onfolk (Acquired by Tide)
Onfolk (Acquired by Tide) United Kingdom

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Thena vs
Batch
Batch France

The 360° Customer Engagement Platform for CRM Teams.

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Thena vs
CustomerOS
CustomerOS United Kingdom

A proactive CRM designed for modern SaaS. Unify customer data, collaborate across teams, and scale r...

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16 employees
SaaS
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FAQ About Thena

AI customer support for B2B teams | One ticketing engine for Slack, email, chat, MS Teams, and Discord.
Thena was founded in 2022.
Thena is headquartered in Mountain View, United States.
Thena operates in the following industries: AI.
Thena has approximately 35 employees.
Thena has completed 2 funding rounds, raising a total of $7.16M. The latest funding stage is Seed.
Thena offers: AI and Human Intelligence Ticketing, Slack, Email, and Chat Integration, Automated Ticket Routing and Triage, Building Private/Public Help Centers, Custom Deployment for AI Agents.
Top alternatives and competitors to Thena include Onfolk (Acquired by Tide), Batch, CustomerOS, GroWiser, Intryc (YC S24). These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Thena and Onfolk (Acquired by Tide) are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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