Yactraq Online Inc.

Yactraq Online Inc. is a global leader in speech analytics, providing both out-of-the-box and custom features at a competitive price point suitable for contact centers of all sizes. With patents in conversational computing, the company is at the forefront of developing next-generation virtual customer agents and other talking computers. Being recognized as a Gartner Cool Vendor (Smart Machines) and mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning, and AI Core Technology, Yactraq has solidified its position in the market.

Voice-of-the-Customer (VoC) analytics is a key application area for Yactraq, offering predictive lead qualification metrics that can accelerate revenues and enhance consumer understanding. The company's product has demonstrated rapid ROI, with customers experiencing significant productivity gains for call center team managers and quality analysts. By providing targeted call listening capabilities, Yactraq enables more efficient utilization of resources and valuable insights from recorded phone calls.

Founded in 2010 and based in Canada, the company secured a $516.00K Seed Round investment on 01 October 2012. Although details about the specific investors are not provided, this investment has likely played a crucial role in driving the company's growth and innovation in the speech analytics industry.