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ZigZag Global logo — ZigZag is the world’s most connected post-purchase and retur...

ZigZag Global

ZigZag is the world’s most connected post-purchase and returns network.

Founded 2015 United Kingdom London, United Kingdom 182 employees Acquired Total: $19.80M Marketing

General Information

Company Name ZigZag Global
Founded Year 2015
Location United Kingdom London, United Kingdom
Employees 182
Industries Marketing
Funding Stage Acquired
Business Model B2B, SaaS, Platform
Revenue Model Service Fee, Usage Based, Subscription
Offices as of Oct 2026
London, United Kingdom
Social

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About ZigZag Global

ZigZag Global, founded in 2015, is positioned as the world’s most connected post-purchase and returns network, efficiently serving eCommerce retailers. With its headquarters in the United Kingdom, ZigZag leverages an expansive infrastructure that links major retailers to a global network of over 220 warehouses and more than 3,000 carrier lanes across 170+ countries.

The company partners with prominent retail clients such as Selfridges, Frasers Group, Boden, New Look, and The Hut Group. By integrating sophisticated intelligence and real-time insights, ZigZag aids retailers in transforming returns from a cost center into a commercial advantage, ultimately protecting profits and enhancing customer loyalty post-purchase.

An acquisition investment on 01 March 2021 by Global Blue underscores the strategic value of ZigZag as a pivotal player in the Marketing industry. The company’s aspiration to be a global backbone of the post-purchase ecosystem makes it a compelling prospect for investors interested in eCommerce logistics innovation.

Business keywords: Post-Purchase Journey, Returns Management, eCommerce Solutions, Supply Chain Optimization, Reverse Logistics, Returns Network, International Warehousing, Retail Technology, Customer Loyalty, Intelligent Returns Portal, Product Refurbishment, Local Redistribution, Marketplace Reselling, Revenue Sharing, Sustainability in Retail

Services & Products

returns portal
live exchanges
refund to store credit
reporting hub
returns in WhatsApp
carrier claims management
Shopify returns and exchanges app

Target Customers

e-commerce retailers fashion industry logistics companies 3PL providers marketplaces small to large enterprises international retailers

Pricing

as listed on Oct 22, 2026

Free plan · $20–50/month

  • Free: free
  • Silver: $20/month
  • Gold: $50/month
ZigZag Global's pricing page

Funding Rounds & Investors (6)

View All
Funding Stage Amount Investors Lead Investors Date
Acquisition Undisclosed 1
Global Blue
01 Mar 2021
Series A $19.00M 2
Maersk, Maersk Growth
01 Nov 2019
Growth Equity VC Undisclosed 1
Circularity Capital
01 Jan 2019
Seed £500.00K 1
Ascension
01 Aug 2017
Seed £180.00K 1
Ascension
01 Aug 2016
Seed £120.00K 1
Crowdcube
01 Sep 2015

ZigZag Global Alternatives & Competitors

ZigZag Global vs
ECMS Express
ECMS Express United States

Logistics Done Right

127 employees
E-Commerce, Transportation
ZigZag Global vs
Pisano
Pisano United Kingdom

All-in-One Experience Management Platform that Feeds Voice of Customer and Employee Programs Back in...

108 employees
Marketing

FAQ About ZigZag Global

ZigZag is the world’s most connected post-purchase and returns network.
ZigZag Global was founded in 2015.
ZigZag Global is headquartered in London, United Kingdom.
ZigZag Global operates in Marketing. Its work centres on Post-Purchase Journey, Returns Management, eCommerce Solutions and Supply Chain Optimization. Its customers include e-commerce retailers, fashion industry and logistics companies.
ZigZag Global has a B2B, SaaS and Platform business model. Its revenue comes from Service Fee, Usage Based and Subscription.
As listed on ZigZag Global's pricing page on Oct 22, 2026: Free plan · $20–50/month (Free: free; Silver: $20/month; Gold: $50/month).
ZigZag Global has approximately 182 employees.
ZigZag Global has completed 6 funding rounds, raising a total of $19.80M. The latest funding stage is Acquired.
ZigZag Global offers: returns portal, live exchanges, refund to store credit, reporting hub, returns in WhatsApp, carrier claims management, Shopify returns and exchanges app.
Top alternatives and competitors to ZigZag Global include ECMS Express, Pisano. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
ZigZag Global and ECMS Express are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for ZigZag Global, https://bouncewatch.com/company/zigzag-global, updated 11 October 2026. When citing, please name BounceWatch and link this page.

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