Capacity
Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack.
639 employees · est. 2017 · University City, United Stat...
Helpshift, a Keywords Technology is the older company (2017 vs 2011); Capacity is the larger of the two.
Side-by-Side Comparison
| Metric | Capacity | Helpshift, a Keywords Technology |
|---|---|---|
| Founded | ||
| Founded | 2017 | 2011 older |
| Headquarters | ||
| Headquarters | University City, United States | San Francisco, United States |
| Employees | ||
| Employees | 639 larger | 288 |
| Industry | ||
| Industry | AI, IT, SaaS | AI, Internet, Mobile |
| Funding Stage | ||
| Funding Stage | Series C | Series C |
| Total Funding | ||
| Total Funding | $61.50M | $53.53M |
| Funding Rounds | ||
| Funding Rounds | 5 | 6 |
| Services | ||
| Services | Automated AI Self-service, Real-time AI Agent Assist, Campaigns & Workflows Automation, Predictive Insights & Analytics, Speech Recognition & Sentiment Analysis, Integration with CRMs & Helpdesks | AI-Guided Messaging, Customer Support Automation, Agent Workspace Solutions, Professional and Managed Services, Customer Engagement Services |
| Target Customers | ||
| Target Customers | Contact Centers, Customer Support Teams, IT Support Departments, Human Resources, Sales & Marketing Teams, Industries: Retail, Banking, Healthcare, Insurance, Education | Gaming Companies, Multinational Enterprises, Community-driven Platforms, Businesses Seeking Automation in Customer Support |
| Taxonomy | ||
| Taxonomy | AI-powered Support Automation, Omnichannel Support, Intelligent Virtual Agents, Employee Enablement, Agent Assist, Process Automation, Knowledge Management, Help Desk Solutions, Conversational AI, Natural Language Processing, Enterprise Software, Information Management, Workflow Automation, Customer Service Technology | Customer Support, Digital Support Platform, Conversational AI, Machine Language Translation, Segmentation, Multi-language Support, Mobile Apps, Gaming Consoles, XR Experiences, Technology, Efficient Resolution, Consumer-First, Personalized Support, Efficient Support Journey |
| Website | ||
| Website | capacity.com | helpshift.com |
About Capacity
Capacity, founded in 2017 by David Karandish and Chris Sims, is an innovative player in the AI, IT, SaaS, and Machine Learning industries, headquartered in the United States. With its slogan, "Where work flows," Capacity offers an advanced AI-powered support automation platform designed to seamlessl...
About Helpshift, a Keywords Technology
Helpshift, a wholly owned subsidiary of Keywords Studios, is revolutionizing the digital support landscape with its consumer-centric platform. Founded in 2011, the company leverages cutting-edge technologies like conversational AI, machine language translation, and automation to deliver personalized...
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Compiled from the BounceWatch company index. We last looked at Capacity on 2 Apr 2026, and Helpshift, a Keywords Technology on 22 Nov 2025. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.