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Capacity logo — Where work flows. Capacity is an AI-powered support automat...

Capacity

Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack.

Founded 2017 United States University City, United States 639 employees Series C Total: $61.50M AI, IT +2

General Information

Company Name Capacity
Founded Year 2017
Location United States University City, United States
Employees 639
Industries AI, IT, SaaS +1
Funding Stage Series C
Business Model B2B, SaaS, Platform
Revenue Model Subscription, Usage Based, Service Fee
Social

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About Capacity

Capacity, founded in 2017 by David Karandish and Chris Sims, is an innovative player in the AI, IT, SaaS, and Machine Learning industries, headquartered in the United States. With its slogan, "Where work flows," Capacity offers an advanced AI-powered support automation platform designed to seamlessly connect an organization's tech stack.

The primary focus of the platform is on driving down support costs while enhancing service levels through practical and generative AI. Through innovations such as intelligent virtual agents and process automation tools, Capacity serves nearly 20,000 companies globally, focusing on efficiency and knowledge access. Its rapid technological advancement is bolstered by strategic acquisitions of companies like Cereproc and SmartAction.

The company, part of the Equity.com incubator, secured a substantial $27.00M Series C investment in January 2022, led by TMC Emerging Tech Fund. Investors will recognize Capacity's potential in scaling solutions across various support channels, showcasing its robust growth trajectory and promise in the automation domain.

Business keywords: AI-powered Support Automation, Omnichannel Support, Intelligent Virtual Agents, Employee Enablement, Agent Assist, Process Automation, Knowledge Management, Help Desk Solutions, Conversational AI, Natural Language Processing, Enterprise Software, Information Management, Workflow Automation, Customer Service Technology

Services & Products

Automated AI Self-service
Real-time AI Agent Assist
Campaigns & Workflows Automation
Predictive Insights & Analytics
Speech Recognition & Sentiment Analysis
Integration with CRMs & Helpdesks

Target Customers

Contact Centers Customer Support Teams IT Support Departments Human Resources Sales & Marketing Teams Industries: Retail, Banking, Healthcare, Insurance, Education

Funding Rounds & Investors (5)

View All
Funding Stage Amount Investors Lead Investors Date
Series C $27.00M 1
TMC Emerging Tech Fund
TMC Emerging Tech Fund
19 Jan 2022
Series C $11.00M 1
Rice Park Capital
Rice Park Capital
28 Oct 2020
Series B $13.50M 3
Rice Park Capital Equity.com
Rice Park Capital, Equity.com +1
05 Oct 2019
Series A $8.40M 1
Equity.com
Equity.com
12 Jun 2018
Seed Round $1.60M 1
Equity.com
Equity.com
02 Jan 2017

Latest News

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Capacity Alternatives & Competitors

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Capacity vs
Zendesk AI agents (Ultimate)
Zendesk AI agents (Ultimate) Germany

The customer support automation platform you won't outgrow. Powered by AI. Built for CX.

Non Equity Assistance
235 employees
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Compare Capacity vs Zendesk AI agents (Ultimate)
Capacity vs
Rezolve AI
Rezolve AI United States

Modern Conversational AI-Powered Employee Service Desk within Microsoft Teams

Series A
105 employees
AI, IT
Compare Capacity vs Rezolve AI
Capacity vs
Konverso
Konverso France

Build personalized AI agents to increase your team's performance.

Venture round
22 employees
AI, IT
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FAQ About Capacity

Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack.
Capacity was founded in 2017.
Capacity is headquartered in University City, United States.
Capacity operates in AI, IT, SaaS and Machine Learning. Its work centres on AI-powered Support Automation, Omnichannel Support, Intelligent Virtual Agents and Employee Enablement. Its customers include Contact Centers, Customer Support Teams and IT Support Departments.
Capacity has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.
Capacity has approximately 639 employees.
Capacity has completed 5 funding rounds, raising a total of $61.50M. The latest funding stage is Series C.
Capacity offers: Automated AI Self-service, Real-time AI Agent Assist, Campaigns & Workflows Automation, Predictive Insights & Analytics, Speech Recognition & Sentiment Analysis, Integration with CRMs & Helpdesks.
Top alternatives and competitors to Capacity include Zendesk AI agents (Ultimate), Rezolve AI, Konverso, PolyAI, Kindly. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Capacity and Zendesk AI agents (Ultimate) are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Capacity, https://bouncewatch.com/company/capacity, updated 2 April 2026. When citing, please name BounceWatch and link this page.

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