Helpshift, a Keywords Technology

Founded 2011

San Francisco, United States 288 employees Series C Total: $53.53M AI, Internet +3

General Information

Company Name Helpshift, a Keywords Technology

Founded Year 2011

Location

San Francisco, United States

Employees 288

Industries AI, Internet, Mobile +2

Funding Stage Series C

Business Model B2B, SaaS, Platform

Revenue Model Subscription, Usage Based, Service Fee

Social

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About Helpshift, a Keywords Technology

Helpshift, a wholly owned subsidiary of Keywords Studios, is revolutionizing the digital support landscape with its consumer-centric platform. Founded in 2011, the company leverages cutting-edge technologies like conversational AI, machine language translation, and automation to deliver personalized and efficient support across various channels, including mobile apps, gaming consoles, and XR experiences, in over 150 languages.

The platform achieves over 50% automation, enabling quick problem resolution and enhancing user experience by promptly bringing consumers back online. Operating at the crossroads of AI, Internet, Mobile, SaaS, and CRM and Sales industries, Helpshift is headquartered in the United States.

The company secured its last investment through a Series C round on 31 July 2019, funded by notable investors including M12, Portfolia, and Lisa Coca. As the demand for seamless digital support grows, Helpshift positions itself as a robust solution provider, appealing to investors aligned with innovation and consumer engagement.

Business keywords: Customer Support, Digital Support Platform, Conversational AI, Machine Language Translation, Segmentation, Multi-language Support, Mobile Apps, Gaming Consoles, XR Experiences, Technology, Efficient Resolution, Consumer-First, Personalized Support, Efficient Support Journey

Services & Products

AI-Guided Messaging

Customer Support Automation

Agent Workspace Solutions

Professional and Managed Services

Customer Engagement Services

Target Customers

Gaming Companies Multinational Enterprises Community-driven Platforms Businesses Seeking Automation in Customer Support

Funding Rounds & Investors (6)

View All

Funding Stage	Amount	Investors	Lead Investors	Date
Series C	Undisclosed	3	M12, Portfolia +1	31 Jul 2019
Series C	$15.00M	1	Katalyst Ventures	23 May 2019
Series B	$2.00M	1	Cisco Investments	22 Nov 2016
Series B	$23.00M	6	True Ventures, Intel Capital +4	07 Jun 2016
Series A	$10.00M	4	True Ventures, Intel Capital +2	24 Jun 2014
Seed Round	$3.53M	2	True Ventures, Nexus Venture Partners	30 Oct 2012

Helpshift, a Keywords Technology Alternatives & Competitors

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Helpshift, a Keywords Technology vs

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Helpshift, a Keywords Technology vs

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FAQ About Helpshift, a Keywords Technology

Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like m...

Helpshift, a Keywords Technology was founded in 2011.

Helpshift, a Keywords Technology is headquartered in San Francisco, United States.

Helpshift, a Keywords Technology operates in AI, Internet, Mobile, SaaS and CRM and Sales. Its work centres on Customer Support, Digital Support Platform, Conversational AI and Machine Language Translation. Its customers include Gaming Companies, Multinational Enterprises and Community-driven Platforms.

Helpshift, a Keywords Technology has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.

Helpshift, a Keywords Technology has approximately 288 employees.

Helpshift, a Keywords Technology has completed 6 funding rounds, raising a total of $53.53M. The latest funding stage is Series C.

Helpshift, a Keywords Technology offers: AI-Guided Messaging, Customer Support Automation, Agent Workspace Solutions, Professional and Managed Services, Customer Engagement Services.

Top alternatives and competitors to Helpshift, a Keywords Technology include NiCE Cognigy, Intercom, Amplify.ai, CleverTap, Lumavate. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.

Helpshift, a Keywords Technology and NiCE Cognigy are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Helpshift, a Keywords Technology, https://bouncewatch.com/company/helpshift, updated 22 November 2025. When citing, please name BounceWatch and link this page.