San Francisco, United States
Helpshift, a wholly owned subsidiary of Keywords Studios, is revolutionizing the digital support landscape with its consumer-centric platform. Founded in 2011, the company leverages cutting-edge technologies like conversational AI, machine language translation, and automation to deliver personalized and efficient support across various channels, including mobile apps, gaming consoles, and XR experiences, in over 150 languages.
The platform achieves over 50% automation, enabling quick problem resolution and enhancing user experience by promptly bringing consumers back online. Operating at the crossroads of AI, Internet, Mobile, SaaS, and CRM and Sales industries, Helpshift is headquartered in the United States.
The company secured its last investment through a Series C round on 31 July 2019, funded by notable investors including M12, Portfolia, and Lisa Coca. As the demand for seamless digital support grows, Helpshift positions itself as a robust solution provider, appealing to investors aligned with innovation and consumer engagement.
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