Capacity
Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack.
639 employees · est. 2017 · University City, United Stat...
-logo.jpg "Zendesk Sunshine Conversations (formerly Smooch)"){kind=logo}
Zendesk Sunshine Conversations (formerly Smooch)
Enabling businesses to connect customer data to deliver the best CX. Follow Zendesk to keep the conversation going
9 employees · est. 2015 · Montreal, Canada
Zendesk Sunshine Conversations (formerly Smooch) is the older company (2017 vs 2015); Capacity is the larger of the two.
Side-by-Side Comparison
| Metric | Capacity | Zendesk Sunshine Conversations (formerly Smooch) |
|---|---|---|
| Founded | ||
| Founded | 2017 | 2015 older |
| Headquarters | ||
| Headquarters | University City, United States | Montreal, Canada |
| Employees | ||
| Employees | 639 larger | 9 |
| Industry | ||
| Industry | AI, IT, SaaS | AI |
| Funding Stage | ||
| Funding Stage | Series C | Seed |
| Total Funding | ||
| Total Funding | $61.50M | $10.00M |
| Funding Rounds | ||
| Funding Rounds | 5 | 1 |
| Services | ||
| Services | Automated AI Self-service, Real-time AI Agent Assist, Campaigns & Workflows Automation, Predictive Insights & Analytics, Speech Recognition & Sentiment Analysis, Integration with CRMs & Helpdesks | Not tracked yet |
| Target Customers | ||
| Target Customers | Contact Centers, Customer Support Teams, IT Support Departments, Human Resources, Sales & Marketing Teams, Industries: Retail, Banking, Healthcare, Insurance, Education | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI-powered Support Automation, Omnichannel Support, Intelligent Virtual Agents, Employee Enablement, Agent Assist, Process Automation, Knowledge Management, Help Desk Solutions, Conversational AI, Natural Language Processing, Enterprise Software, Information Management, Workflow Automation, Customer Service Technology | CRM Platform, Digital Channels, Conversational Messaging, Customer Data Integration, Sales Enablement, Service Context, Marketing Integration, Developer-Friendly APIs, Bots, Software Integration |
| Website | ||
| Website | capacity.com | smooch.io |
About Capacity
Capacity, founded in 2017 by David Karandish and Chris Sims, is an innovative player in the AI, IT, SaaS, and Machine Learning industries, headquartered in the United States. With its slogan, "Where work flows," Capacity offers an advanced AI-powered support automation platform designed to seamlessl...
About Zendesk Sunshine Conversations (formerly Smooch)
Zendesk Sunshine Conversations (formerly Smooch) is a part of Zendesk’s open and flexible CRM platform, Zendesk Sunshine, which aims to help businesses connect customer data for delivering exceptional customer experiences. Established in 2015 and headquartered in Canada, the company focuses on AI an...
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BounceWatch watches Capacity and Zendesk Sunshine Conversations (formerly Smooch) for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Capacity and Zendesk Sunshine Conve... — by email.
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Compiled from the BounceWatch company index. We last looked at Capacity on 2 Apr 2026, and Zendesk Sunshine Conversations (formerly Smooch) on 11 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
