Caplena vs Fathom
Caplena
Gain deep insights from your CX & EX feedback, surveys, reviews, social, tickets, chat logs in no time
26 employees · est. 2017 · Zurich, Switzerland
Fathom
Understand people in their own words. Text analytics for leaders who truly value customer, employee & public opinion
13 employees · est. 2023 · Vancouver, United States
Caplena is the older company (2017 vs 2023).
Side-by-Side Comparison
| Metric | Caplena | Fathom |
|---|---|---|
| Founded | ||
| Founded | 2017 older | 2023 |
| Headquarters | ||
| Headquarters | Zurich, Switzerland | Vancouver, United States |
| Employees | ||
| Employees | 26 | 13 |
| Industry | ||
| Industry | AI, Analytics, Information Technology | Analytics, Marketing |
| Funding Stage | ||
| Funding Stage | Seed | Pre-Seed |
| Total Funding | ||
| Total Funding | $3.01M | $300.00K |
| Funding Rounds | ||
| Funding Rounds | 4 | 1 |
| Services | ||
| Services | AI-driven Text Analysis, Feedback Analysis for CX and EX, Customizable Insight Dashboards, Flexible Data Integration, Insight Automation and Alerts | Not tracked yet |
| Target Customers | ||
| Target Customers | Customer Experience (CX) Teams, Employee Experience (EX) Teams, Market Research Agencies, Organizations with significant Customer Feedback Channels, Businesses looking for Survey Analysis | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Feedback IntelligenceNatural Language ProcessingAugmented IntelligenceOpen-Ended SurveysText AnalysisEmployee Experience +7 | Text AnalyticsOpen-ended FeedbackQualitative DataQualitative AnalysisCustomer Experience SoftwareMarket Research Software +7 |
| Website | ||
| Website | caplena.com | fathomthat.ai |
About Caplena
Caplena is a company based in Zurich, Switzerland, specializing in feedback intelligence for AI, analytics, information technology, marketing, and machine learning. It serves customer and employee experience teams, market research agencies, and organizations with significant customer feedback channe...
About Fathom
Fathom is an analytics startup founded in 2022 and headquartered in the United States. The company's slogan, "Understand people in their own words. Text analytics for leaders who truly value customer, employee & public opinion," encapsulates its mission to unlock open-ended text for leaders who valu...
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Compiled from the BounceWatch company index. We last looked at Caplena on 4 Oct 2026, and Fathom on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
