Tactful
The agentic CX platform that resolves every conversation, across every channel.
112 employees · est. 2016 · Cambridge, United Kingdom
Ctalk is the older company (2009 vs 2016); Tactful is the larger of the two.
2 signals in the last 90 days
Side-by-Side Comparison
| Metric | Ctalk | Tactful |
|---|---|---|
| Founded | ||
| Founded | 2009 older | 2016 |
| Headquarters | ||
| Headquarters | Stafford, United Kingdom | Cambridge, United Kingdom |
| Employees | ||
| Employees | 45 | 112 larger |
| Industry | ||
| Industry | Data Analytics, Telecom | AI, Enterprise Software, SaaS |
| Funding Stage | ||
| Funding Stage | Not tracked yet | Convertible Note |
| Total Funding | ||
| Total Funding | Not tracked yet | $200.00K |
| Funding Rounds | ||
| Funding Rounds | Not tracked yet | 1 |
| Services | ||
| Services | Not tracked yet | Unified Inbox, AI-Powered Automation, Real-Time Analytics Dashboards, Social Media Management Tools, Cart Recovery Solutions, Order Tracking Automation, Governed Workflow Automation |
| Target Customers | ||
| Target Customers | Not tracked yet | CX Managers, Ecommerce Managers, IT Teams, Agents, Supervisors, Financial Services Firms, Education Institutions, Hospitality Providers |
| Taxonomy | ||
| Taxonomy | Contact Centre Solutions, Software Integration, Microsoft Gold Partner, ACD, Skype Integration, Unified Communication, Multi-channel Communication, Speech Recognition, IVR Systems, Call Recording, Dialler Systems, Customer Retention, Global Presence, Hosted Solution, On-premises Solution | Agentic CX Platform, Omnichannel Engagement, AI Automation, Customer Experience Management, Customer Retention, Conversation Analytics, Sentiment Analysis, AI Agents, Workflows Automation, Enterprise-Grade Solutions, Integration With ERP/CRM, Contact Centre Solutions, Customer 360-View |
| Website | ||
| Website | ctalk.co.uk | tactful.ai |
About Ctalk
Ctalk is a United Kingdom-based company specializing in developing and integrating software for contact centers. With over 15 years of experience in delivering contact center solutions, Ctalk stands out as a Microsoft Gold partner with a global presence. Their market-leading ACD product has garnered...
About Tactful
Tactful, founded in 2016 and based in the United Kingdom, operates at the intersection of AI, Enterprise Software, SaaS, and Machine Learning. The company pioneers an agentic CX platform designed to enhance customer service by resolving conversations across various channels such as chat, social, ema...
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BounceWatch watches Ctalk and Tactful for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Ctalk and Tactful — by email.
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Compiled from the BounceWatch company index. We last looked at Ctalk on 12 Sep 2024, and Tactful on 26 Aug 2026. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.