Cambridge, United Kingdom
Tactful, founded in 2016 and based in the United Kingdom, operates at the intersection of AI, Enterprise Software, SaaS, and Machine Learning. The company pioneers an agentic CX platform designed to enhance customer service by resolving conversations across various channels such as chat, social, email, messaging, and voice.
With its intelligent workspace, Tactful integrates automation and AI agents to handle routine requests in customers' direct language, thus expediting response times and improving resolution rates. The platform further equips customer-facing teams with sentiment analysis, scorecards, and conversation analytics to drive CSAT (Customer Satisfaction). Key features include governed actions, full audit trails, and human-in-the-loop oversight, ensuring comprehensive control over AI activities.
The latest funding status shows a $200.00K Convertible Note investment dated 01 August 2016. Investors may find Tactful a potential opportunity to scale efficient customer experiences while preserving the human element.
