Freshworks
Providing people-first AI service software to deliver exceptional customer and employee experiences.
7503 employees · est. 2010 · San Mateo, United States
OpsTalent
Multilingual Customer Experience & Tech Talent Outsourcer
163 employees · est. 2012 · Poland
Freshworks is the older company (2010 vs 2012); Freshworks is the larger of the two.
Side-by-Side Comparison
| Metric | Freshworks | OpsTalent |
|---|---|---|
| Founded | ||
| Founded | 2010 older | 2012 |
| Headquarters | ||
| Headquarters | San Mateo, United States | Poland |
| Employees | ||
| Employees | 7503 larger | 163 |
| Industry | ||
| Industry | Not tracked yet | IT, Information Technology |
| Funding Stage | ||
| Funding Stage | IPO | Not tracked yet |
| Total Funding | ||
| Total Funding | $1.33B | Not tracked yet |
| Funding Rounds | ||
| Funding Rounds | 9 | Not tracked yet |
| Services | ||
| Services | Freddy AI Agent, AI Platform, Freshservice for IT and Business Teams, Real-time Analytics and Insights, Automation and Workflow Optimization | Not tracked yet |
| Target Customers | ||
| Target Customers | IT Teams, Business Teams, Engineering Teams, Global Enterprises, Managed Service Providers | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI-driven Software, Employee Experience, Enterprise Solutions, ITSM, Customer Engagement, Helpdesk Software, Support Ticket System, Applicant Tracking System, Conversion Optimization, Customer Support Software, Web-based Solutions, Service Efficiency | Nearshore Business Process Outsourcing, Multilingual Customer Service, Sales Support Solutions, Tech Talent Outsourcing, Next-gen Customer Service Solutions, Software Development, IT Talent Solutions, Innovative Financial Solutions, Bespoke Software Development, Employee Experience, Wellness-focused Environment, Disruptive Force, Remote IT Development Teams, Tech Support And Maintenance, Multi-Lingual Customer Care |
| Website | ||
| Website | freshworks.com | opstalent.com |
About Freshworks
Freshworks, founded in 2010, is a leading provider of people-first AI service software designed to deliver exceptional customer and employee experiences. Headquartered in the United States, the company is listed on NASDAQ under the ticker FRSH. Freshworks emphasizes uncomplicated and powerful enter...
About OpsTalent
OpsTalent is a multilingual customer experience and tech talent outsourcing company that has garnered several recognitions, including being the winner of Forbes Diamonds 2020-2023 and the Gold Winner of ECCCSA 2023 in Best Employee Experience. Established in 2012, OpsTalent has positioned itself as...
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Funding, hiring, leadership and stack changes at Freshworks and OpsTalent — by email.
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Compiled from the BounceWatch company index. We last looked at Freshworks on 21 May 2026, and OpsTalent on 3 Dec 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.