Freshworks
Providing people-first AI service software to deliver exceptional customer and employee experiences.
7503 employees · est. 2010 · San Mateo, United States
Freshworks is the older company (2010 vs 2015); Freshworks is the larger of the two.
Side-by-Side Comparison
| Metric | Freshworks | ThinkOwl |
|---|---|---|
| Founded | ||
| Founded | 2010 older | 2015 |
| Headquarters | ||
| Headquarters | San Mateo, United States | Orlando, United States |
| Employees | ||
| Employees | 7503 larger | 23 |
| Industry | ||
| Industry | Not tracked yet | AI, Information Technology, Machine Learning |
| Funding Stage | ||
| Funding Stage | IPO | Not tracked yet |
| Total Funding | ||
| Total Funding | $1.33B | Not tracked yet |
| Funding Rounds | ||
| Funding Rounds | 9 | Not tracked yet |
| Services | ||
| Services | Freddy AI Agent, AI Platform, Freshservice for IT and Business Teams, Real-time Analytics and Insights, Automation and Workflow Optimization | Not tracked yet |
| Target Customers | ||
| Target Customers | IT Teams, Business Teams, Engineering Teams, Global Enterprises, Managed Service Providers | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI-driven Software, Employee Experience, Enterprise Solutions, ITSM, Customer Engagement, Helpdesk Software, Support Ticket System, Applicant Tracking System, Conversion Optimization, Customer Support Software, Web-based Solutions, Service Efficiency | Helpdesk Software, Customer Support, Online Ticket System, Customer Experience Management, Multi-channel Support, Human-Machine Collaboration |
| Website | ||
| Website | freshworks.com | thinkowl.com |
About Freshworks
Freshworks, founded in 2010, is a leading provider of people-first AI service software designed to deliver exceptional customer and employee experiences. Headquartered in the United States, the company is listed on NASDAQ under the ticker FRSH. Freshworks emphasizes uncomplicated and powerful enter...
About ThinkOwl
ThinkOwl is an innovative Information Technology startup pioneering the use of artificial intelligence to drive business efficiency. The company's array of solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—harness the power of AI to streamline business processes and elevate productivity. Think...
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BounceWatch watches Freshworks and ThinkOwl for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Freshworks and ThinkOwl — by email.
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Compiled from the BounceWatch company index. We last looked at Freshworks on 21 May 2026, and ThinkOwl on 11 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.