Heedbook
Experience the future of real-time customer satisfaction assessment with AI-driven insights, enhancing service quality and efficiency effortlessly.
est. 2017
Klaus
Klaus is a quality management solution that helps companies drive revenue through excellent customer service.
67 employees · est. 2018 · Tallinn, Estonia
Heedbook is the older company (2017 vs 2018).
Side-by-Side Comparison
| Metric | Heedbook | Klaus |
|---|---|---|
| Founded | ||
| Founded | 2017 older | 2018 |
| Headquarters | ||
| Headquarters | Not tracked yet | Tallinn, Estonia |
| Employees | ||
| Employees | Not tracked yet | 67 |
| Industry | ||
| Industry | AI, Big Data, Computer Vision | Information Technology, Internet |
| Funding Stage | ||
| Funding Stage | Seed | Series A |
| Total Funding | ||
| Total Funding | $1.50M | $19.55M |
| Funding Rounds | ||
| Funding Rounds | 1 | 4 |
| Services | ||
| Services | Not tracked yet | AI-powered customer service solutions, Quality assurance tools, Workforce management, Enterprise solutions |
| Target Customers | ||
| Target Customers | Not tracked yet | Enterprise clients, Small businesses, Retail businesses, Financial service providers, Healthcare organizations |
| Taxonomy | ||
| Taxonomy | AI-driven Insights, Real-time Customer Satisfaction Assessment, Service Quality Management, AI-powered Tool, Customer Emotions Analysis, Employee Performance Ranking, Script Adherence Control, Efficiency Enhancement, Video And Audio Analysis, Real-time Feedback, Customer Interaction Analysis, Workload Management, Emotional Analysis, Service Quality Enhancement | Conversation Review, Customer Support, Quality Assurance, Agent Coaching, CSAT, Help Desk Integration, Customer Retention, Technology Platform, Estonia-based, AI-driven Quality Management, Customer Interaction Simplification |
| Website | ||
| Website | heedbook.com | klausapp.com |
About Heedbook
Heedbook is a pioneering AI-powered tool revolutionizing the customer satisfaction assessment process with real-time insights. By capturing video and audio feeds during interactions, it analyzes customer emotions and conversation content, providing comprehensive measurements of service quality. Furt...
About Klaus
Klaus is an Estonia-based startup founded in 2018. With its slogan "Klaus is a quality management solution that helps companies drive revenue through excellent customer service," the company offers a quality management solution aimed at driving revenue through exceptional customer service. Utilizing...
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Funding, hiring, leadership and stack changes at Heedbook and Klaus — by email.
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Compiled from the BounceWatch company index. We last looked at Heedbook on 12 Sep 2024, and Klaus on 16 Jun 2025. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.