-logo.jpg "Zendesk Sunshine Conversations (formerly Smooch)"){kind=logo}
Zendesk Sunshine Conversations (formerly Smooch)
Enabling businesses to connect customer data to deliver the best CX. Follow Zendesk to keep the conversation going
9 employees · est. 2015 · Montreal, Canada
Pypestream is the larger of the two.
Side-by-Side Comparison
| Metric | Pypestream | Zendesk Sunshine Conversations (formerly Smooch) |
|---|---|---|
| Founded | ||
| Founded | 2015 | 2015 |
| Headquarters | ||
| Headquarters | New York, United States | Montreal, Canada |
| Employees | ||
| Employees | 65 larger | 9 |
| Industry | ||
| Industry | AI, Internet, Messaging | AI |
| Funding Stage | ||
| Funding Stage | Series Unknown | Seed |
| Total Funding | ||
| Total Funding | $46.53M | $10.00M |
| Funding Rounds | ||
| Funding Rounds | 6 | 1 |
| Services | ||
| Services | Not tracked yet | Not tracked yet |
| Target Customers | ||
| Target Customers | Not tracked yet | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Self-Service Automation, Conversational AI, Customer Engagement Center, Digital Customer Experience, Fortune 500 Enterprises, Automation Patents, Enterprise AI, Customer Care Transformation, Digital Engagement, B2C Engagement, Natural Language Understanding, API Integrations, Scalable Solutions, Transactional Messaging, Machine Learning In Customer Service | CRM Platform, Digital Channels, Conversational Messaging, Customer Data Integration, Sales Enablement, Service Context, Marketing Integration, Developer-Friendly APIs, Bots, Software Integration |
| Website | ||
| Website | pypestream.com | smooch.io |
About Pypestream
Pypestream, known for its slogan The Happiness Platform, is a self-service automation company founded in 2015. It revolutionizes how businesses engage with customers, enhancing service delivery across multiple channels. The platform particularly serves enterprises within the Fortune 500, across sect...
About Zendesk Sunshine Conversations (formerly Smooch)
Zendesk Sunshine Conversations (formerly Smooch) is a part of Zendesk’s open and flexible CRM platform, Zendesk Sunshine, which aims to help businesses connect customer data for delivering exceptional customer experiences. Established in 2015 and headquartered in Canada, the company focuses on AI an...
We will tell you when either one moves
BounceWatch watches Pypestream and Zendesk Sunshine Conversations (formerly Smooch) for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Pypestream and Zendesk Sunshine Conve... — by email.
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Compiled from the BounceWatch company index. We last looked at Pypestream on 31 Jul 2025, and Zendesk Sunshine Conversations (formerly Smooch) on 11 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
