Tampa, United States
Alterna CX is making significant strides in the experience management software sector, currently standing among the top 3% of global vendors recognized by Gartner. Founded in 2016, this United States-based startup leverages AI and machine learning to revolutionize customer experience (CX) management.
The platform is adept at streamlining and organizing the myriad of CX "signals" generated by customers, including data from surveys, text, complaints, and digital interactions. By highlighting areas of concern and potential growth via machine learning, it enhances response times, minimizes manual intervention, and pinpoints the key drivers of CX quality and customer loyalty.
Alterna CX's last financing round was a Venture Round investment on 06 September 2024, with participation from the Artificial Intelligence Factory. This positions the company well, operating at the intersection of AI, Automation, and SaaS, for continued growth and innovation in the enterprise software landscape.
