South San Francisco, United States
Bright Pattern is the provider of the World’s First Omni-Enterprise Contact Center Platform. Founded in 2010 and headquartered in the United States, their all-in-one solution redefines customer service interactions with ease, efficiency, and personalization. Setting them apart are their omnichannel capabilities - offering an enterprise-grade contact center platform with a single omnichannel desktop, allowing agents to handle all interactions on every channel in one screen. Trusted by 500 customers in 26 countries, Bright Pattern boasts the fastest ROI and time to deploy in the industry, being the highest-rated omnichannel platform by customers and analysts.
Bright Pattern's offerings include easy, seamless omnichannel conversations across voice and digital channels for both customers and agents. Furthermore, their omnichannel quality management allows monitoring of 100% of interactions on every channel, providing the ability to review, score, and coach agents to improve CX. The OMNI-ENTERPRISE CX™ initiative even allows any employee to connect on voice and digital channels via the Bright Pattern Mobile App.
With their last investment being a $2.50M Series A investment at 01 January 2016, Bright Pattern continues to be a significant player in the Enterprise Software industry, offering innovative solutions that reshape the future of contact center technology.
