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CallMiner logo — Better intelligence for better experiences.

CallMiner

Better intelligence for better experiences.

Founded 2002 United States Waltham, United States 313 employees Venture round Total: $181.11M AI, Analytics +1

General Information

Company Name CallMiner
Founded Year 2002
Location United States Waltham, United States
Founders / Decision Makers
Team member
Employees 313
Industries AI, Analytics, Enterprise Software
Funding Stage Venture round
Social

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About CallMiner

CallMiner, founded in 2002, is the global leader in AI-powered conversation intelligence, driven by its slogan, "Better intelligence for better experiences." This innovative company provides organizations with a comprehensive platform to analyze omnichannel customer interactions using artificial intelligence and machine learning.

With its headquarters in the United States, CallMiner excels in transforming conversation data into actionable insights, improving both customer experience and operational efficiency across key sectors like retail, financial services, and healthcare. Its capacity to interpret sentiment and identify patterns offers a deep understanding to drive business improvement and growth.

With a recent investment of $10.00M in a Venture Round on 15 December 2023, CallMiner remains a pivotal player in the AI, Analytics, and Enterprise Software industries, making it a compelling prospect for investors aiming to harness the future of conversation intelligence.

Business keywords: AI-powered Conversation Intelligence, Operational Efficiency, Business Improvement, Omnichannel Interaction Analysis, Sentiment Interpretation, Speech and Voice Analytics, Natural Language Processing, Call Center Solutions, Compliance Monitoring, Performance Management, Agent Productivity, Voice of Customer, Text Analytics

Services & Products

AI-powered Conversation Intelligence
Omnichannel Interaction Analysis
Quality Assurance Solutions
Fraud Detection and Security
Customer Experience Management
Sales Effectiveness Solutions

Target Customers

Contact Centers Retailers Financial Institutions Healthcare Providers Insurance Companies Energy and Utility Companies Travel and Hospitality Providers Technology Firms BPO Centers

Funding Rounds & Investors (15)

View All
Funding Stage Amount Investors Lead Investors Date
Venture Round $10.00M -
15 Dec 2023
Venture Round $20.00M 1
GS Growth
21 Jun 2022
Venture Round $75.00M 1
Goldman Sachs
Goldman Sachs
16 Dec 2019
Venture Round $3.00M -
27 Dec 2016
Venture Round $6.00M -
07 Jan 2016
Venture Round $16.00M 5
Intersouth Partners Sigma Partners Sigma Prime Ventures
Intersouth Partners, Sigma Partners +3
15 Sep 2015
Series D Undisclosed 1
Gutbrain Ventures
Gutbrain Ventures
20 Jul 2015
Venture Round $12.00M 1
NewSpring
14 Jul 2015
Venture Round $9.61M -
06 Feb 2013
Debt Financing $6.50M -
27 Sep 2012

View All 15 Funding Rounds

Latest News

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CallMiner Alternatives & Competitors

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FAQ About CallMiner

Better intelligence for better experiences.
CallMiner was founded in 2002.
CallMiner is headquartered in Waltham, United States.
CallMiner operates in AI, Analytics and Enterprise Software. Its work centres on AI-powered Conversation Intelligence, Operational Efficiency, Business Improvement and Omnichannel Interaction Analysis. Its customers include Contact Centers, Retailers and Financial Institutions.
CallMiner has approximately 313 employees.
CallMiner has completed 15 funding rounds, raising a total of $181.11M. The latest funding stage is Venture round.
CallMiner offers: AI-powered Conversation Intelligence, Omnichannel Interaction Analysis, Quality Assurance Solutions, Fraud Detection and Security, Customer Experience Management, Sales Effectiveness Solutions.
Top alternatives and competitors to CallMiner include EdgeTier, Artiwise, Colibri.ai, RepsMate, SentiSum. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
CallMiner and EdgeTier are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for CallMiner, https://bouncewatch.com/company/callminer, updated 23 July 2025. When citing, please name BounceWatch and link this page.

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