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Channels logo — Put an end to interview-like customer support phone calls

Channels

Put an end to interview-like customer support phone calls

Founded 2014 United States San Francisco, United States 30 employees Information Technology, Telecom

General Information

Company Name Channels
Founded Year 2014
Location United States San Francisco, United States +1
Employees 30
Industries Information Technology, Telecom
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About Channels

Channels is an innovative startup aiming to revolutionize customer service by offering a comprehensive solution to the challenges of support phone calls. Founded in 2014 and based in the United States, Channels addresses the pain points of both customers and service representatives during support calls. By integrating with popular e-commerce platforms like Shopify, Magento, and Pipedrive, the app retrieves essential customer data, enabling seamless interactions. Furthermore, Channels facilitates the setup of IVR-based helplines, allowing customers to access assistance whenever needed. The platform's integration with LiveChat provides a convenient escalation to voice calls when text-based communication proves insufficient. With features like call recordings, international phone numbers, and affordable call rates, Channels prioritizes user satisfaction and aims to enhance businesses' customer service operations. For potential investors, Channels offers a 7-day free trial without any credit card requirements, presenting an opportunity to experience its offerings firsthand.

Taxonomy: Customer Support, Inbound Calls, Telecommunication, Business Phone, Customer Experience Management, IVR, LiveChat Integration, Call Recordings, International Phone Numbers, Toll-Free Numbers, Customer Data Integration, Mobile App, Affordable Call Rates

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FAQ About Channels

Put an end to interview-like customer support phone calls
Channels was founded in 2014.
Channels is headquartered in San Francisco, United States.
Channels operates in the following industries: Information Technology, Telecom.
Channels has approximately 30 employees.
Top alternatives and competitors to Channels include Nectar Desk, Telnum, CallHippo, Ottspott - Add a powerful phone platform to your G Suite and Slack teams, Smart Comms. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Channels and Nectar Desk are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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