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evaluagent® logo — Quality Assurance, Coaching and Compliance Software for Cust...

evaluagent®

Quality Assurance, Coaching and Compliance Software for Customer Service and Sales teams

Founded 2012 United Kingdom Middlesbrough, United Kingdom 75 employees Series A Total: $20.80M Enterprise Software, Messaging and Telecommunications +1

General Information

Company Name evaluagent®
Founded Year 2012
Location United Kingdom Middlesbrough, United Kingdom
Employees 75
Industries Enterprise Software, Messaging and Telecommunications, SaaS
Funding Stage Series A
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About evaluagent®

EvaluAgent is a UK-based startup founded in 2012, specializing in Quality Assurance, Coaching, and Compliance Software for customer service and sales teams. Their slogan, "Quality Assurance, Coaching and Compliance Software for Customer Service and Sales teams", reflects their core focus. The company offers a unique approach to Quality Assurance through AI-powered conversation intelligence and automated QA, providing clear, objective insights. In June 2023, the company secured a significant $20.00M Series A investment from PeakSpan Capital, signaling confidence in their potential for growth and innovation in the Enterprise Software, Messaging and Telecommunications, and SaaS industries.

Taxonomy: First Contact Resolution, Surveys, Gamification, Performance Management, Coaching & Training, E-Learning, Workforce Engagement, Contact Centre

Services & Products

AI-powered Quality Assurance
Automated Agent Improvement
Conversation Intelligence
Training and Coaching Programs

Target Customers

Contact Centers Customer Service Operations Business Process Outsourcers IT Departments

Funding Rounds & Investors (5)

View All
Funding Stage Amount Investors Lead Investors Date
Series A $20.00M 1
PeakSpan Capital
PeakSpan Capital
23 Jun 2023
Angel Round $395.00K -
27 Sep 2016
Venture Round Undisclosed 1
Northern Stars
13 Nov 2015
Venture Round £250.00K 1
Northstar Ventures
Northstar Ventures
16 Apr 2013
Seed Round £150.00K 1
Northstar Ventures
Northstar Ventures
12 Dec 2012

evaluagent® Alternatives & Competitors

evaluagent® vs
Centrical
Centrical United States

We believe the frontline employee experience has the power to transform your business

Series C
118 employees
Enterprise Software, Messaging and Telecommunications
evaluagent® vs
1Huddle
1Huddle United States

Unlock Talent Insights to Grow Faster

Venture round
23 employees
Enterprise Software, SaaS
evaluagent® vs
15Five
15Five United States

The performance management platform that drives business results.

Private Equity
298 employees
Enterprise Software, Information Technology

FAQ About evaluagent®

Quality Assurance, Coaching and Compliance Software for Customer Service and Sales teams
evaluagent® was founded in 2012.
evaluagent® is headquartered in Middlesbrough, United Kingdom.
evaluagent® operates in Enterprise Software, Messaging and Telecommunications and SaaS. Its work centres on First Contact Resolution, Surveys, Gamification and Performance Management. Its customers include Contact Centers, Customer Service Operations and Business Process Outsourcers.
evaluagent® has approximately 75 employees.
evaluagent® has completed 5 funding rounds, raising a total of $20.80M. The latest funding stage is Series A.
evaluagent® offers: AI-powered Quality Assurance, Automated Agent Improvement, Conversation Intelligence, Training and Coaching Programs.
Top alternatives and competitors to evaluagent® include Centrical, 1Huddle, 15Five, Oxus.AI, Exotel. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
evaluagent® and Centrical are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for evaluagent®, https://bouncewatch.com/company/evaluagent, updated 24 February 2025. When citing, please name BounceWatch and link this page.

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