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Intradiem logo — Designed by Humans, for Humans.

Intradiem

Designed by Humans, for Humans.

Founded 1995 United States Marietta, United States 222 employees Debt Financing Total: $65.20M AI, SaaS +1

General Information

Company Name Intradiem
Founded Year 1995
Location United States Marietta, United States
Founders / Decision Makers
Team member
Employees 222
Industries AI, SaaS, Machine Learning
Funding Stage Debt Financing
Social

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About Intradiem

Intradiem is a SaaS startup that was founded in 1995 and is headquartered in the United States. The company's slogan, "Designed by Humans, for Humans," reflects its philosophy of prioritizing technology that supports and empowers human users. Intradiem positions itself as a people-first customer service solution that delivers real and lasting impact on individuals, customers, and brands. The company's offerings enable contact centers to unlock untapped capacity in real time, allowing for optimized use of resources, including time for training, coaching, and wellness breaks. They also provide automated schedule updates and call handling support, resulting in significant hard dollar savings that more than justify the investment. In the latest funding round on 30 November 2021, Intradiem secured a $35.00M debt financing investment from CIBC Innovation Banking. This strategic investment is set to fuel the company's growth and further enhance its position as a leader in human-centric contact center automation.

Business keywords: Contact center automation, Customer service solution, Human-centric technology, Real-time capacity management, Employee wellness and training, Schedule optimization, Call handling support, Cost savings, Data-driven insights, Workforce productivity, Brand impact, Customer experience enhancement

Funding Rounds & Investors (7)

View All
Funding Stage Amount Investors Lead Investors Date
Debt Financing $35.00M 1
CIBC Innovation Banking
CIBC Innovation Banking
30 Nov 2021
Venture Round $9.20M -
06 Nov 2015
Venture Round Undisclosed 2
JMI Equity MK Capital
JMI Equity, MK Capital
07 May 2015
Venture Round $3.00M -
21 Jan 2015
Venture Round $1.00M -
16 May 2013
Series B $11.00M 5
Blue Chip Venture Company First Analysis River Cities Capital Funds
Blue Chip Venture Company, First Analysis +3
03 May 2001
Series A $6.00M 2
First Analysis
First Analysis, Imlay Investments
05 Apr 2000

Intradiem Alternatives & Competitors

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Intradiem vs
Cresta
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Intradiem vs
NICE Nexidia
NICE Nexidia United States

End-to-end contact center solutions for proactive business optimization in real-time.

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Intradiem vs
Lynxight
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FAQ About Intradiem

Designed by Humans, for Humans.
Intradiem was founded in 1995.
Intradiem is headquartered in Marietta, United States.
Intradiem operates in AI, SaaS and Machine Learning. Its work centres on Contact center automation, Customer service solution, Human-centric technology and Real-time capacity management.
Intradiem has approximately 222 employees.
Intradiem has completed 7 funding rounds, raising a total of $65.20M. The latest funding stage is Debt Financing.
Top alternatives and competitors to Intradiem include Cresta, NICE Nexidia, Lynxight, Go2, Filum.ai. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Intradiem and Cresta are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Intradiem, https://bouncewatch.com/company/intradiem, updated 30 December 2024. When citing, please name BounceWatch and link this page.

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