Fort Worth, United States
SmartAction is an AI pioneer, having operated in this space since 2002, and the company's slogan, "AI with a Human Touch," embodies its approach to revolutionizing customer experience. Through its virtual agents operating over voice, chat, and SMS, SmartAction has earned accolades such as being recognized as the "Top-Rated Virtual Customer Assistant Solution" by Gartner Peer Insights and hailed as "The Leader in AI-enhanced Self-Service" by Frost & Sullivan.
By positioning itself as a true partner in elevating customer experience, SmartAction has attracted significant attention and investment. In its most recent Venture Round investment that took place on 23 May 2023, the company secured funding from notable investors including Staley Capital, TVC Capital, and ORIX USA Corporation.
With 100+ global brands already leveraging SmartAction's innovative solutions to transform their contact centers, the company's impact on the Information Technology and Messaging industries is evident. SmartAction's commitment to blending AI capabilities with a human touch makes it a compelling player in the market, showcasing the potential for continued success and growth.
