CallMiner vs Observe.AI
CallMiner
Better intelligence for better experiences
313 employees · est. 2002 · Waltham, United States
Observe.AI
The AI platform for contact centers
359 employees · est. 2017 · Redwood City, United States
CallMiner is the older company (2002 vs 2017).
Side-by-Side Comparison
| Metric | CallMiner | Observe.AI |
|---|---|---|
| Founded | ||
| Founded | 2002 older | 2017 |
| Headquarters | ||
| Headquarters | Waltham, United States | Redwood City, United States |
| Employees | ||
| Employees | 313 | 359 |
| Industry | ||
| Industry | AI, Analytics, Enterprise Software | AI, Big Data, SaaS |
| Funding Stage | ||
| Funding Stage | Venture round | Series C |
| Total Funding | ||
| Total Funding | $181.11M | $214.02M |
| Funding Rounds | ||
| Funding Rounds | 15 | 6 |
| Services | ||
| Services | AI-powered Conversation Intelligence, Omnichannel Interaction Analysis, Quality Assurance Solutions, Fraud Detection and Security, Customer Experience Management, Sales Effectiveness Solutions | Not tracked yet |
| Target Customers | ||
| Target Customers | Contact Centers, Retailers, Financial Institutions, Healthcare Providers, Insurance Companies, Energy and Utility Companies, Travel and Hospitality Providers, Technology Firms, BPO Centers | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI-powered Conversation IntelligenceOperational EfficiencyBusiness ImprovementOmnichannel Interaction AnalysisSentiment InterpretationSpeech And Voice Analytics +7 | Conversation IntelligenceContact CenterAI EngineCustomer InteractionsFrontline Team PerformanceWorkflow Automation +6 |
| Website | ||
| Website | callminer.com | observe.ai |
About CallMiner
CallMiner, founded in 2002, is the global leader in AI-powered conversation intelligence, driven by its slogan, "Better intelligence for better experiences." This innovative company provides organizations with a comprehensive platform to analyze omnichannel customer interactions using artificial int...
About Observe.AI
Observe.AI is a Gen AI conversation intelligence platform that provides real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics for contact centers. Utilizing the industry's most accurate contact center LLM, the platform analyzes every customer conver...
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Compiled from the BounceWatch company index. We last looked at CallMiner on 23 Jul 2025, and Observe.AI on 11 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
