Observe.AI logo — The AI platform for contact centers

Observe.AI

The AI platform for contact centers

Founded 2017 United States Redwood City, United States 359 employees Series C Total: $214.02M AI, Big Data +2

General Information

Company Name Observe.AI
Founded Year 2017
Location United States Redwood City, United States
Employees 359
Industries AI, Big Data, SaaS +1
Funding Stage Series C
Social

BounceWatch is an independent company data service, not affiliated with Observe.AI. To contact Observe.AI, visit observe.ai.

Is this your company?

Confirm with your work e-mail, get the Verified badge and keep this profile correct yourself. Search engines and AI assistants read it every day.

Get Verified

About Observe.AI

Observe.AI is a Gen AI conversation intelligence platform that provides real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics for contact centers. Utilizing the industry's most accurate contact center LLM, the platform analyzes every customer conversation, extracting crucial insights to enhance revenue, improve customer retention, and optimize operational efficiencies and compliance at scale. Trusted by leading companies like Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. Founded in 2017 and headquartered in the United States, the company secured a noteworthy $125.00M Series C investment on 12 April 2022 from a group of prominent investors including Emergent Ventures, Next47, Menlo Ventures, Nexus Venture Partners, NGP Capital, Scale Venture Partners, Steadview Capital, Softbank Vision Fund, Zoom, and Carya Venture Partners. For further details, please visit www.observe.ai.

Taxonomy: Conversation Intelligence, Contact Center, AI Engine, Customer Interactions, Frontline Team Performance, Workflow Automation, Real-time Insights, Sales Optimization, Retention Strategies, Speech Analytics, Agent Performance, Coaching

Funding Rounds & Investors (6)

View All
Funding Stage Amount Investors Lead Investors Date
Series C $125.00M 10
Emergent Ventures, Next47 +8
12 Apr 2022
Series B $54.00M 6
Emergent Ventures, Next47 +4
15 Sep 2020
Series A $26.00M 5
Emergent Ventures, 01 Advisors +3
10 Dec 2019
Series A $8.00M 9
Emergent Ventures, Y Combinator +7
29 May 2018
Pre Seed Round $120.00K 1
Y Combinator
04 Jan 2018
Pre Seed Round $900.00K 1
Emergent Ventures
04 Aug 2017

Observe.AI Alternatives & Competitors

View All Alternatives
Observe.AI vs
i2x
i2x Germany

Augmenting communication.

Debt Financing
9 employees
AI, Information Technology
Observe.AI vs
Cresta
Cresta United States

Turn customer conversations into a competitive advantage with the unified platform for human and AI...

Series C
815 employees
AI, Retail
Observe.AI vs
EdgeTier
EdgeTier Ireland

The Customer Conversation Intelligence Platform that helps you understand and improve your customer...

Series A
60 employees
AI, Analytics

FAQ About Observe.AI

The AI platform for contact centers
Observe.AI was founded in 2017.
Observe.AI is headquartered in Redwood City, United States.
Observe.AI operates in AI, Big Data, SaaS and Machine Learning. Its work centres on Conversation Intelligence, Contact Center, AI Engine and Customer Interactions.
Observe.AI has approximately 359 employees.
Observe.AI has completed 6 funding rounds, raising a total of $214.02M. The latest funding stage is Series C.
Top alternatives and competitors to Observe.AI include i2x, Cresta, EdgeTier, OTO Systems, Balto. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Observe.AI and i2x are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Observe.AI, https://bouncewatch.com/company/observeai, updated 1 December 2025. When citing, please name BounceWatch and link this page.

Analytics cookies (ours + Google). Cookie Policy

Book a demo 30 minutes