Capacity vs Zendesk AI agents (Ultimate)
Capacity
Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack
639 employees · est. 2017 · University City, United Stat...
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Zendesk AI agents (Ultimate)
The customer support automation platform you won't outgrow. Powered by AI. Built for CX
235 employees · est. 2017 · Berlin, Germany
Capacity is the larger of the two.
Side-by-Side Comparison
| Metric | Capacity | Zendesk AI agents (Ultimate) |
|---|---|---|
| Founded | ||
| Founded | 2017 | 2017 |
| Headquarters | ||
| Headquarters | University City, United States | Berlin, Germany |
| Employees | ||
| Employees | 639 larger | 235 |
| Industry | ||
| Industry | AI, IT, SaaS | AI, Information Technology, Messaging and Telecommunications |
| Funding Stage | ||
| Funding Stage | Series C | Non Equity Assistance |
| Total Funding | ||
| Total Funding | $61.50M | $27.17M |
| Funding Rounds | ||
| Funding Rounds | 5 | 7 |
| Services | ||
| Services | Automated AI Self-service, Real-time AI Agent Assist, Campaigns & Workflows Automation, Predictive Insights & Analytics, Speech Recognition & Sentiment Analysis, Integration with CRMs & Helpdesks | AI-driven customer service, Automated customer inquiry resolution, Integrated analytics and reporting, Knowledge management systems, Scalable contact center solutions |
| Target Customers | ||
| Target Customers | Contact Centers, Customer Support Teams, IT Support Departments, Human Resources, Sales & Marketing Teams, Industries: Retail, Banking, Healthcare, Insurance, Education | Startups, Retail, Financial Services, Technology Firms, Government Agencies, Media and Entertainment, Educational Institutions, Manufacturing, Healthcare, Telecommunications |
| Taxonomy | ||
| Taxonomy | AI-powered Support AutomationOmnichannel SupportIntelligent Virtual AgentsEmployee EnablementAgent AssistProcess Automation +8 | AI-Powered ChatbotsConversational AIDeep LearningIntelligent Virtual AssistantNatural Language ProcessingContact Center Automation +6 |
| Website | ||
| Website | capacity.com | ultimate.ai |
About Capacity
Capacity, founded in 2017 by David Karandish and Chris Sims, is an innovative player in the AI, IT, SaaS, and Machine Learning industries, headquartered in the United States. With its slogan, "Where work flows," Capacity offers an advanced AI-powered support automation platform designed to seamlessl...
About Zendesk AI agents (Ultimate)
Zendesk AI agents (Ultimate), founded in 2017 and headquartered in Germany, specializes in the development of AI-driven solutions within the AI, Information Technology, Messaging and Telecommunications, and SaaS industries. Now part of Zendesk, the company focuses on enhancing customer experience (C...
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Compiled from the BounceWatch company index. We last looked at Capacity on 2 Apr 2026, and Zendesk AI agents (Ultimate) on 20 Jul 2026. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
