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Zendesk AI agents (Ultimate) logo — The customer support automation platform you won't outgrow....

Zendesk AI agents (Ultimate)

The customer support automation platform you won't outgrow. Powered by AI. Built for CX.

Founded 2017 Germany Berlin, Germany 235 employees Non Equity Assistance Total: $27.17M AI, Information Technology +2

General Information

Company Name Zendesk AI agents (Ultimate)
Founded Year 2017
Location Germany Berlin, Germany
Employees 235
Industries AI, Information Technology, Messaging and Telecommunications +1
Funding Stage Non Equity Assistance
Business Model B2B, SaaS, Platform
Revenue Model Subscription, Usage Based, Tiered Pricing
Social

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About Zendesk AI agents (Ultimate)

Zendesk AI agents (Ultimate), founded in 2017 and headquartered in Germany, specializes in the development of AI-driven solutions within the AI, Information Technology, Messaging and Telecommunications, and SaaS industries. Now part of Zendesk, the company focuses on enhancing customer experience (CX) automation, offering a scalable platform that ensures businesses won't outgrow their customer support solutions.

Their recent progress includes a Non Equity Assistance investment dated 01 November 2022, facilitated by VentureOut. This strategic alignment suggests a strong potential for growth, leveraging Zendesk's extensive network and resources while continuing to innovate within the AI sector. The platform's strength is underscored by their slogan: "The customer support automation platform you won't outgrow. Powered by AI. Built for CX."

Business keywords: AI-Powered Chatbots, Conversational AI, Deep Learning, Intelligent Virtual Assistant, Natural Language Processing, Contact Center Automation, Chat Support Automation, Sales Automation, Intelligent CRM, Generative AI, Large Language Models, Virtual Agent Platform

Services & Products

AI-driven customer service
Automated customer inquiry resolution
Integrated analytics and reporting
Knowledge management systems
Scalable contact center solutions

Target Customers

Startups Retail Financial Services Technology Firms Government Agencies Media and Entertainment Educational Institutions Manufacturing Healthcare Telecommunications

Funding Rounds & Investors (7)

View All
Funding Stage Amount Investors Lead Investors Date
Non Equity Assistance Undisclosed 1
VentureOut
01 Nov 2022
Series A $20.00M 5
Techstars Felicis Ventures HV Capital
Techstars, Felicis Ventures +3
03 Dec 2020
Seed Round $3.50M 4
Techstars HV Capital Maki.vc
Techstars, HV Capital +2
04 Nov 2019
Grant €2.14M 1
European Innovation Council
European Innovation Council
20 Sep 2019
Seed Round $1.30M 2
HV Capital Maki.vc
HV Capital, Maki.vc
18 Sep 2018
Seed Round Undisclosed 1
Techstars
Techstars
12 Sep 2017
Angel Round €230.00K -
01 Mar 2017

Latest News

View All
Zendesk adds flexible AI agent capabilities with Ultimate acquisition — Techcrunch
Zendesk adds flexible AI agent capabilities with Ultimate acquisition
Techcrunch Mar 14, 2024

Zendesk AI agents (Ultimate) Alternatives & Competitors

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Zendesk AI agents (Ultimate) vs
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Zendesk AI agents (Ultimate) vs
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Zendesk AI agents (Ultimate) vs
Konverso
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Build personalized AI agents to increase your team's performance.

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FAQ About Zendesk AI agents (Ultimate)

The customer support automation platform you won't outgrow. Powered by AI. Built for CX.
Zendesk AI agents (Ultimate) was founded in 2017.
Zendesk AI agents (Ultimate) is headquartered in Berlin, Germany.
Zendesk AI agents (Ultimate) operates in AI, Information Technology, Messaging and Telecommunications and SaaS. Its work centres on AI-Powered Chatbots, Conversational AI, Deep Learning and Intelligent Virtual Assistant. Its customers include Startups, Retail and Financial Services.
Zendesk AI agents (Ultimate) has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Tiered Pricing.
Zendesk AI agents (Ultimate) has approximately 235 employees.
Zendesk AI agents (Ultimate) has completed 7 funding rounds, raising a total of $27.17M. The latest funding stage is Non Equity Assistance.
Zendesk AI agents (Ultimate) offers: AI-driven customer service, Automated customer inquiry resolution, Integrated analytics and reporting, Knowledge management systems, Scalable contact center solutions.
Top alternatives and competitors to Zendesk AI agents (Ultimate) include NiCE Cognigy, Capacity, Konverso, Got It AI, Awhy. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Zendesk AI agents (Ultimate) and NiCE Cognigy are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Zendesk AI agents (Ultimate), https://bouncewatch.com/company/ultimateai, updated 25 September 2026. When citing, please name BounceWatch and link this page.

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