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Balto logo — AI-Powered Contact Center at Your Fingertips

Balto

AI-Powered Contact Center at Your Fingertips

Founded 2017 United States United States 124 employees Series B Total: $57.59M AI, Big Data +1

General Information

Company Name Balto
Founded Year 2017
Location United States United States
Founders / Decision Makers
Team member
Employees 124
Industries AI, Big Data, Machine Learning
Funding Stage Series B
Social

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About Balto

Balto is an AI-powered contact center solution that aims to empower agents with real-time guidance. The company's slogan "AI-Powered Contact Center at Your Fingertips" emphasizes the accessibility and efficiency of their product. By uniting agents and supervisors with AI, Balto enables better agent performance, preventing missed sales opportunities, costly compliance mistakes, and negative customer experiences. Since its founding in 2017, Balto has made significant strides in the industry. They have already guided over 200 million calls and driven millions in increased revenue. This success is complemented by their impressive 4.8-star rating on G2, underscoring the positive impact of their solution. The company's recent $37.50M Series B investment on 19 August 2021, led by a consortium of venture capital firms including Cultivation Capital, OCA Ventures, SaaS VC, Sandalphon Capital, Sierra Ventures, Stage Venture Partners, Atreides Capital, TIA Ventures, and Stripes, indicates a strong market interest in Balto's innovative approach to contact centers. Balto's clear focus on empowering agents to drive better customer experiences, increased revenue, and improved retention indicates a promising trajectory for the company. Their recent investment will likely fuel further development and expansion, cementing their position as a key player in the AI-powered contact center market. More about Balto can be found at their website: https://balto.ai.

Business keywords: AI-powered contact center, real-time guidance, agent performance, sales opportunities, compliance management, revenue generation, customer retention, contact center technology, AI in customer service, insurance industry, real-time recommendations, telecom industry, data-driven decision making

Funding Rounds & Investors (6)

View All
Funding Stage Amount Investors Lead Investors Date
Series B $5.74M 5
OCA Ventures Jump Capital Sierra Ventures
OCA Ventures, Jump Capital +3
05 Mar 2024
Series B $37.50M 9
Cultivation Capital OCA Ventures SaaS VC
Cultivation Capital, OCA Ventures +7
19 Aug 2021
Series A $10.00M 4
Cultivation Capital OCA Ventures Jump Capital
Cultivation Capital, OCA Ventures +2
15 Oct 2020
Seed Round $3.00M 7
Cultivation Capital OCA Ventures SaaS VC
Cultivation Capital, OCA Ventures +5
26 Sep 2019
Grant $50.00K 1
Arch Grants
Arch Grants
16 Nov 2018
Seed Round $1.30M 9
OCA Ventures SaaS VC Harbor Street Ventures
OCA Ventures, SaaS VC +7
24 Oct 2018

Balto Alternatives & Competitors

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FAQ About Balto

AI-Powered Contact Center at Your Fingertips
Balto was founded in 2017.
Balto is headquartered in United States.
Balto operates in AI, Big Data and Machine Learning. Its work centres on AI-powered contact center, real-time guidance, agent performance and sales opportunities.
Balto has approximately 124 employees.
Balto has completed 6 funding rounds, raising a total of $57.59M. The latest funding stage is Series B.
Top alternatives and competitors to Balto include Observe.AI, NICE Nexidia, Zelros, EdgeTier, Mission:Control. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Balto and Observe.AI are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Balto, https://bouncewatch.com/company/balto, updated 30 December 2024. When citing, please name BounceWatch and link this page.

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