Johannesburg, South Africa
inQuba is a South Africa-based startup founded in 2010 that specializes in Customer Journey Management & CX software. With a focus on exceptional enterprise customer experience and customer journey orchestration, inQuba has gained recognition from industry analysts such as Forrester and Gartner. The company's Software-as-a-Service platform leverages machine learning and omni-channel engagement to drive customers towards their goals, enabling hyper-personalized interactions and goal achievement.
inQuba's last investment was a Venture Round investment at 01 December 2020, with participation from Knife Capital and Rand Merchant Bank. The company serves leading brands in industries such as financial services, telcos, and retailers, allowing them to gain strategic insights about client value delivery. This capability enables meaningful conversations with customers and empowers end customers to actively engage in their own customer journey, leading to significant uplifts in profitability.
inQuba's platform provides the ability to listen to the customer's voice across any channel, allowing for the gathering of valuable insights and enabling the realization of client and customer goals. With its focus on enhancing customer experiences and engagements, inQuba is positioned to continue its growth and impact in the Information Technology industry.
