Gladly vs inQuba
Gladly
Customer experience AI built to engage, not deflect
237 employees · est. 2014 · San Francisco, United States
inQuba
Customer Journey Management & CX software, recognized by Forrester & Gartner. Please contact us for a demo
27 employees · est. 2010 · Johannesburg, South Africa
inQuba is the older company (2014 vs 2010); Gladly is the larger of the two.
Side-by-Side Comparison
| Metric | Gladly | inQuba |
|---|---|---|
| Founded | ||
| Founded | 2014 | 2010 older |
| Headquarters | ||
| Headquarters | San Francisco, United States | Johannesburg, South Africa |
| Employees | ||
| Employees | 237 larger | 27 |
| Industry | ||
| Industry | IT, Information Technology, SaaS | IT, Information Technology |
| Funding Stage | ||
| Funding Stage | Venture round | Venture round |
| Total Funding | ||
| Total Funding | $168.00M | Not tracked yet |
| Funding Rounds | ||
| Funding Rounds | 6 | 2 |
| Services | ||
| Services | AI-powered Customer Support Platform, Omnichannel Customer Management, Automated and Human-assisted Conversations | Not tracked yet |
| Target Customers | ||
| Target Customers | Retail Brands, E-commerce Businesses, Airlines, Small and Growing Businesses, Customer Support Teams | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Experience AICustomer Service PlatformB2C CommunicationOmnichannel EngagementAI-powered AutomationCustomer Engagement +9 | Customer Journey ManagementCX SoftwareEnterprise Customer ExperienceCustomer Journey OrchestrationFinancial ServicesTelcos +9 |
| Website | ||
| Website | gladly.ai | inquba.com |
About Gladly
Gladly, founded in 2014 and headquartered in the United States, has established itself as a notable player in the IT and SaaS industries. The company distinguishes itself with the slogan: "Customer experience AI built to engage, not deflect." Positioning itself towards business leaders, Gladly is c...
About inQuba
inQuba is a South Africa-based startup founded in 2010 that specializes in Customer Journey Management & CX software. With a focus on exceptional enterprise customer experience and customer journey orchestration, inQuba has gained recognition from industry analysts such as Forrester and Gartner. The...
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Compiled from the BounceWatch company index. We last looked at Gladly on 23 Mar 2026, and inQuba on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
