Products

Signal Tracker Data Platform Data Enrichment API Intelligence desk

Solutions

Inward Investment & Aftercare Deal Origination Executive Search Corporate Development Signal-Based Outbound Competitive Intelligence Funding Signals Competitor Monitoring For Sales Teams For Founders For Agencies For Investors

Explore

Companies Live Signals Markets Trends

Resources

Signal Checker Blog Integrations FAQ Contact Pricing
Login Book a demo
Intercom logo — The only helpdesk designed for the AI Agent era

Intercom

The only helpdesk designed for the AI Agent era

Founded 2011 United States San Francisco, United States 1070 employees Acquired Total: $3.60B Automation, SaaS +2

General Information

Company Name Intercom
Founded Year 2011
Location United States San Francisco, United States
Founders / Decision Makers
Team member
Employees 1070
Industries Automation, SaaS, Marketing +1
Funding Stage Acquired
Business Model SaaS, B2B, Platform
Revenue Model Subscription, Freemium, Usage Based
Offices as of Aug 2026
US California San Francisco 94105, US California San Francisco 94105 IE Dublin Dublin 2, IE Dublin Dublin 2 GB England London EC2A 2EX, GB England London EC2A 2EX US Illinois Chicago 60607, US Illinois Chicago 60607 AU New South Wales Surry Hills 2010, AU New South Wales Surry Hills 2010
Social

BounceWatch is an independent company data service, not affiliated with Intercom. To contact Intercom, visit intercom.com.

Is this your company?

Confirm with your work e-mail, get the Verified badge and keep this profile correct yourself. Search engines and AI assistants read it every day.

Get Verified

AI Insight

Bounce Watch AI
2 months ago

Intercom underwent a significant strategic shift with its acquisition by Salesforce for $3.60 billion in June 2026, marking a substantial exit for the company. This acquisition coincided with rapid product innovation, as Intercom's AI Agent Fin received 191 updates in the first half of the year. The move signals Salesforce's intent to bolster its AI customer service offerings with a highly dynamic and frequently updated platform.

Signal Types
Acquisition Product Update
Strategic Labels
Strategic Acquisition AI Innovation Market Consolidation
Next Move: Integration
·
Impact: 10/10
·
Ideal For: N/A - Acquired by Salesforce

About Intercom

Intercom, founded in 2011, is positioned at the forefront of the AI-driven customer service industry. With its headquarters in the United States, the company thrives in the intersections of Automation, SaaS, Marketing, and CRM and Sales.

The company’s slogan, "The only helpdesk designed for the AI Agent era," encapsulates its mission to revolutionize customer service through advanced AI technologies. Intercom's platform leverages Fin, touted as the #1 AI Agent for customer service, combined with a next-generation helpdesk. This modern workspace empowers support teams with enhanced power, speed, and intelligence, significantly improving user experiences on a large scale.

Salesforce, a renowned name in the industry, made a considerable investment, acquiring Intercom for $3.60B in an acquisition deal dated 01 June 2026. This significant endorsement underscores Intercom's potential as a leader in transforming customer service through AI.

Taxonomy: AI Customer Service, Helpdesk Solutions, Messaging and Automation, Live Chat, Customer Engagement, Customer Communication, Support Automation, Customer Support, CRM (Customer Relationship Management), AI Agents, Shared Inbox, Customer Feedback, Marketing Automation, CX (Customer Experience)

Services & Products

AI-Powered Helpdesk
Fin AI Agent
Omnichannel Inbox
AI-Powered Ticketing
Customer Service Optimization

Target Customers

Businesses using Slack, Shopify, Github Forward-thinking businesses Brands seeking efficient customer service Companies needing AI-enhanced customer interactions

Pricing

as listed on Sep 29, 2026

from $0.99 per outcome

  • Essential: $19/month per seat
  • Advanced: $85/month per seat
  • Expert: $132/month per seat
  • Fin AI Agent: $0.99 per outcome
Intercom's pricing page

Funding Rounds & Investors (1)

View All
Funding Stage Amount Investors Lead Investors Date
Acquisition $3.60B 1
Salesforce
01 Jun 2026

Intercom Alternatives & Competitors

View All Alternatives
Intercom vs
Neople
Neople The Netherlands

AI agents designed for the customer support teams who run them

22 employees
AI, Automation
Intercom vs
NiCE Cognigy
NiCE Cognigy Germany

We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center

Acquired
321 employees
AI, Automation
Compare Intercom vs NiCE Cognigy
Intercom vs
Iterable
Iterable United States

Iterable is the AI customer engagement platform built for enterprise scale, loved by teams, and trus...

Series E
871 employees
AI, Mobile
Also compare with: Intercom vs Acquire.io Acquire.io View all alternatives

FAQ About Intercom

The only helpdesk designed for the AI Agent era
Intercom was founded in 2011.
Intercom is headquartered in San Francisco, United States. As of Aug 2026, it also has offices in US California San Francisco 94105, US California San Francisco 94105, IE Dublin Dublin 2, IE Dublin Dublin 2, GB England London EC2A 2EX, GB England London EC2A 2EX, US Illinois Chicago 60607, US Illinois Chicago 60607 and AU New South Wales Surry Hills 2010, AU New South Wales Surry Hills 2010.
Intercom operates in Automation, SaaS, Marketing and CRM and Sales. Its work centres on AI Customer Service, Helpdesk Solutions, Messaging and Automation and Live Chat. Its customers include Businesses using Slack, Shopify, Github, Forward-thinking businesses and Brands seeking efficient customer service.
Intercom has a SaaS, B2B and Platform business model. Its revenue comes from Subscription, Freemium and Usage Based.
As listed on Intercom's pricing page on Sep 29, 2026: from $0.99 per outcome (Essential: $19/month per seat; Advanced: $85/month per seat; Expert: $132/month per seat; Fin AI Agent: $0.99 per outcome).
Intercom has approximately 1070 employees.
Intercom has completed 1 funding round, raising a total of $3.60B. The latest funding stage is Acquired.
Intercom offers: AI-Powered Helpdesk, Fin AI Agent, Omnichannel Inbox, AI-Powered Ticketing, Customer Service Optimization.
Top alternatives and competitors to Intercom include Neople, NiCE Cognigy, Iterable, Acquire.io, Zixflow. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Intercom and Neople are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Intercom, https://bouncewatch.com/company/intercom-1, updated 23 August 2026. When citing, please name BounceWatch and link this page.

Analytics cookies (ours + Google). Cookie Policy

Book a demo 30 minutes