Cresta vs Observe.AI
Cresta
Turn customer conversations into a competitive advantage with the unified platform for human and AI agents
815 employees · est. 2017 · Sunnyvale, United States
Observe.AI
The AI platform for contact centers
359 employees · est. 2017 · Redwood City, United States
Cresta is the larger of the two.
Side-by-Side Comparison
| Metric | Cresta | Observe.AI |
|---|---|---|
| Founded | ||
| Founded | 2017 | 2017 |
| Headquarters | ||
| Headquarters | Sunnyvale, United States | Redwood City, United States |
| Employees | ||
| Employees | 815 larger | 359 |
| Industry | ||
| Industry | AI, Retail, Telecom | AI, Big Data, SaaS |
| Funding Stage | ||
| Funding Stage | Series C | Series C |
| Total Funding | ||
| Total Funding | $151.00M | $214.02M |
| Funding Rounds | ||
| Funding Rounds | 4 | 6 |
| Services | ||
| Services | AI Platform for CX, Conversation Intelligence, Agent Assist Tools, AI Analyst, Automation Discovery, Behavioral Guidance | Not tracked yet |
| Target Customers | ||
| Target Customers | Airlines, Automotive, Finance, Healthcare, Insurance, Retail, Telecommunications, Travel & Hospitality | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI AgentsHuman Augmented AssistanceContact Center SolutionsCustomer Experience EnhancementRevenue OptimizationEfficiency Gains +8 | Conversation IntelligenceContact CenterAI EngineCustomer InteractionsFrontline Team PerformanceWorkflow Automation +6 |
| Website | ||
| Website | cresta.com | observe.ai |
About Cresta
Cresta is a transformative player in contact center technology, founded in 2017 and headquartered in the United States. The company stands out with its slogan: "Turn customer conversations into a competitive advantage with the unified platform for human and AI agents." Positioned at the intersectio...
About Observe.AI
Observe.AI is a Gen AI conversation intelligence platform that provides real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics for contact centers. Utilizing the industry's most accurate contact center LLM, the platform analyzes every customer conver...
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Compiled from the BounceWatch company index. We last looked at Cresta on 7 Sep 2026, and Observe.AI on 11 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
