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Primis CX logo — A robust Customer Experience Platform built to automate cros...

Primis CX

A robust Customer Experience Platform built to automate cross-border compliance and unify the global customer journey.

Founded 2020 United Kingdom London, United Kingdom 5 employees Seed Total: $2.45M E-Commerce, Logistics +3

General Information

Company Name Primis CX
Founded Year 2020
Location United Kingdom London, United Kingdom
Employees 5
Industries E-Commerce, Logistics, Platforms +2
Funding Stage Seed
Business Model SaaS, B2B, Platform
Revenue Model Subscription, Usage Based, Service Fee
Social

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About Primis CX

Primis CX is an innovative force in the realms of E-Commerce, Logistics, and Retail, with a specialization in digital-first customer experience (CX). Founded in 2020 and headquartered in the United Kingdom, this startup is reshaping the post-purchase stage of online retail, aiming to enhance consumer-retailer interactions for sustained engagement.

Their platform offers tools including live delivery updates, customizable delivery slots, targeted product recommendations, and personalized, event-driven emails. These features are designed with sustainability in mind, adding options like tree planting and direct carbon offsetting.

Primis CX previously secured a £2.00M Seed Round investment, led by Fuel Ventures on the 26th of January, 2024. This capital injection is poised to propel their mission of pioneering the next generation of digital shopping experiences.

Business keywords: Customer Experience Platform, Digital Shopping, Post-Purchase Experience, E-commerce Solutions, Sustainability Initiatives, Live Updates, Delivery Management, Product Recommendations, Personalized Communications, Carbon Offsetting, Tree Planting Initiatives, Customer Journey Mapping, Customer Retention, Loyalty Enhancement

Services & Products

Proactive post-purchase solutions
Tracking management
Shipping optimization
Returns processing
International logistics solutions

Target Customers

eCommerce brands Retailers Businesses seeking logistics solutions Companies aiming to enhance customer loyalty

Funding Rounds & Investors (3)

View All
Funding Stage Amount Investors Lead Investors Date
Seed Round £2.00M 1
Fuel Ventures
Fuel Ventures
26 Jan 2024
Pre Seed Round £450.00K 2
Frontline Ventures Haatch Ventures
Frontline Ventures, Haatch Ventures
22 Feb 2022
Pre Seed Round Undisclosed 1
MOHARA
MOHARA
01 Oct 2020

Primis CX Alternatives & Competitors

View All Alternatives
Primis CX vs
Sorted Group
Sorted Group United Kingdom

Transform delivery into your competitive advantage. Ship it. Track it. Sorted.

Debt Financing
46 employees
Enterprise Software, Information Technology
Primis CX vs
ReturnGO
ReturnGO United States

The leading open post-purchase platform for sustainable eCommerce

Acquired
28 employees
AI, Big Data
Primis CX vs
ZenAgain
ZenAgain United States

Turn any promotion into lasting loyalty.

8 employees
Automation, E-Commerce
View all alternatives

FAQ About Primis CX

A robust Customer Experience Platform built to automate cross-border compliance and unify the global customer journey.
Primis CX was founded in 2020.
Primis CX is headquartered in London, United Kingdom.
Primis CX operates in E-Commerce, Logistics, Platforms, Retail and SaaS. Its work centres on Customer Experience Platform, Digital Shopping, Post-Purchase Experience and E-commerce Solutions. Its customers include eCommerce brands, Retailers and Businesses seeking logistics solutions.
Primis CX has a SaaS, B2B and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.
Primis CX has approximately 5 employees.
Primis CX has completed 3 funding rounds, raising a total of $2.45M. The latest funding stage is Seed.
Primis CX offers: Proactive post-purchase solutions, Tracking management, Shipping optimization, Returns processing, International logistics solutions.
Top alternatives and competitors to Primis CX include Sorted Group, ReturnGO, ZenAgain, SupplyWeb, OGOship. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Primis CX and Sorted Group are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Primis CX, https://bouncewatch.com/company/primis-customer-experience-platform, updated 25 September 2026. When citing, please name BounceWatch and link this page.

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