NiCE Cognigy vs Helpshift, a Keywords Technology
NiCE Cognigy
We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center
321 employees · est. 2016 · Dusseldorf, Germany
Helpshift, a Keywords Technology is the older company (2016 vs 2011).
Side-by-Side Comparison
| Metric | NiCE Cognigy | Helpshift, a Keywords Technology |
|---|---|---|
| Founded | ||
| Founded | 2016 | 2011 older |
| Headquarters | ||
| Headquarters | Dusseldorf, Germany | San Francisco, United States |
| Employees | ||
| Employees | 321 | 288 |
| Industry | ||
| Industry | AI, Automation, IT | AI, Internet, Mobile |
| Funding Stage | ||
| Funding Stage | Acquired | Series C |
| Total Funding | ||
| Total Funding | $1.12B | $53.53M |
| Funding Rounds | ||
| Funding Rounds | 10 | 6 |
| Services | ||
| Services | Conversational AI Platforms, AI Agent Development, Multimodal Customer Experience, AI-Powered Sales & Marketing Support, AI Agent Studio, Intelligent Voice Connectivity | AI-Guided Messaging, Customer Support Automation, Agent Workspace Solutions, Professional and Managed Services, Customer Engagement Services |
| Target Customers | ||
| Target Customers | Large Enterprises, Telecommunications Companies, Retail and E-commerce Businesses, Healthcare Providers, Banks and Financial Institutions, Automotive Industry Players, Utilities Providers | Gaming Companies, Multinational Enterprises, Community-driven Platforms, Businesses Seeking Automation in Customer Support |
| Taxonomy | ||
| Taxonomy | Conversational AICustomer Experience TechnologyAI AutomationContact Center SolutionsVoice AIDigital Chatbots +9 | Customer SupportDigital Support PlatformConversational AIMachine Language TranslationSegmentationMulti-language Support +8 |
| Website | ||
| Website | cognigy.com | helpshift.com |
About NiCE Cognigy
NiCE Cognigy, founded in 2016 and headquartered in Germany, is revolutionizing the customer service industry with its slogan: "We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center." The company specializes in AI, Automation, IT, and SaaS, offering advanced...
About Helpshift, a Keywords Technology
Helpshift, a wholly owned subsidiary of Keywords Studios, is revolutionizing the digital support landscape with its consumer-centric platform. Founded in 2011, the company leverages cutting-edge technologies like conversational AI, machine language translation, and automation to deliver personalized...
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Compiled from the BounceWatch company index. We last looked at NiCE Cognigy on 22 Apr 2026, and Helpshift, a Keywords Technology on 22 Nov 2025. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
