EdgeTier
The Customer Conversation Intelligence Platform that helps you understand and improve your customer experience.
60 employees · est. 2015 · Ireland
TeamSupport
TeamSupport is the premier ticketing and live chat solution designed to improve customer engagement.
66 employees · est. 2008 · Dallas, United States
TeamSupport is the older company (2015 vs 2008).
Side-by-Side Comparison
| Metric | EdgeTier | TeamSupport |
|---|---|---|
| Founded | ||
| Founded | 2015 | 2008 older |
| Headquarters | ||
| Headquarters | Ireland | Dallas, United States |
| Employees | ||
| Employees | 60 | 66 |
| Industry | ||
| Industry | AI, Analytics, Information Technology | Enterprise Software, IT, SaaS |
| Funding Stage | ||
| Funding Stage | Series A | Private Equity |
| Total Funding | ||
| Total Funding | $7.50M | $1.25M |
| Funding Rounds | ||
| Funding Rounds | 2 | 2 |
| Services | ||
| Services | Conversational Intelligence, Anomaly detection, Customer insights, Agent QA & coaching, Chat & Email Handling, Platform integration | Not tracked yet |
| Target Customers | ||
| Target Customers | Customer service teams, Retail, Utilities, Travel, Gaming companies | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Conversation Intelligence, Customer Support Analytics, Predictive Models, Customer Experience Improvement, Agent Performance Improvement, Data-driven Decision Making, Automated Agent Assistant, Natural Language Processing, Sentiment Analysis, Customer Feedback Analysis, Customer Simulation, Contact Centre Optimization | Customer Service Software, Help Desk Software, Bug Tracking, Technical Support Software, Customer Experience Management, SAAS, Customer Support Software, Customer Success, Customer Relationship Management, Service Level Agreements, Messaging & Live Chat, Customer Engagement Software, B2B Software |
| Website | ||
| Website | edgetier.com | teamsupport.com |
About EdgeTier
EdgeTier is an AI and analytics startup based in Ireland, founded in 2015. The company's mission is to transform customer support into an insights engine by utilizing Generative AI and proprietary models to analyze customer interactions in real-time. This approach provides actionable insights to sup...
About TeamSupport
TeamSupport is a comprehensive software solution that manages the entire post-sale customer experience, resulting in revenue growth and improved customer satisfaction. Founded in 2008 and headquartered in the United States, TeamSupport focuses on Enterprise Software and SaaS industries, catering spe...
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BounceWatch watches EdgeTier and TeamSupport for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at EdgeTier and TeamSupport — by email.
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Compiled from the BounceWatch company index. We last looked at EdgeTier on 24 Feb 2025, and TeamSupport on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.