CallMiner vs EdgeTier
CallMiner
Better intelligence for better experiences
313 employees · est. 2002 · Waltham, United States
EdgeTier
The Customer Conversation Intelligence Platform that helps you understand and improve your customer experience
60 employees · est. 2015 · Ireland
CallMiner is the older company (2002 vs 2015); CallMiner is the larger of the two.
Side-by-Side Comparison
| Metric | CallMiner | EdgeTier |
|---|---|---|
| Founded | ||
| Founded | 2002 older | 2015 |
| Headquarters | ||
| Headquarters | Waltham, United States | Ireland |
| Employees | ||
| Employees | 313 larger | 60 |
| Industry | ||
| Industry | AI, Analytics, Enterprise Software | AI, Analytics, Information Technology |
| Funding Stage | ||
| Funding Stage | Venture round | Series A |
| Total Funding | ||
| Total Funding | $181.11M | $7.50M |
| Funding Rounds | ||
| Funding Rounds | 15 | 2 |
| Services | ||
| Services | AI-powered Conversation Intelligence, Omnichannel Interaction Analysis, Quality Assurance Solutions, Fraud Detection and Security, Customer Experience Management, Sales Effectiveness Solutions | Conversational Intelligence, Anomaly detection, Customer insights, Agent QA & coaching, Chat & Email Handling, Platform integration |
| Target Customers | ||
| Target Customers | Contact Centers, Retailers, Financial Institutions, Healthcare Providers, Insurance Companies, Energy and Utility Companies, Travel and Hospitality Providers, Technology Firms, BPO Centers | Customer service teams, Retail, Utilities, Travel, Gaming companies |
| Taxonomy | ||
| Taxonomy | AI-powered Conversation IntelligenceOperational EfficiencyBusiness ImprovementOmnichannel Interaction AnalysisSentiment InterpretationSpeech And Voice Analytics +7 | Customer Conversation IntelligenceCustomer Support AnalyticsPredictive ModelsCustomer Experience ImprovementAgent Performance ImprovementData-driven Decision Making +6 |
| Website | ||
| Website | callminer.com | edgetier.com |
About CallMiner
CallMiner, founded in 2002, is the global leader in AI-powered conversation intelligence, driven by its slogan, "Better intelligence for better experiences." This innovative company provides organizations with a comprehensive platform to analyze omnichannel customer interactions using artificial int...
About EdgeTier
EdgeTier is an AI and analytics startup based in Ireland, founded in 2015. The company's mission is to transform customer support into an insights engine by utilizing Generative AI and proprietary models to analyze customer interactions in real-time. This approach provides actionable insights to sup...
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Compiled from the BounceWatch company index. We last looked at CallMiner on 23 Jul 2025, and EdgeTier on 24 Feb 2025. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.
